Blogs

Student retention can be a challenge at colleges and universities. The COVID-19 pandemic raised the stakes. In a 2021 report, (…)

In 2019, Americans sent 2.1 trillion text messages from their wireless devices.1 That’s an astonishing number, and when you do (…)

To welcome walk-in customers or not to welcome walk-in customers—that is the question many appointment-based organizations face. Walk-in appointments can (…)

Virtual waiting lines improve the customer experience for Paint, Keys, and other in-store services.   Country ACE Hardware, located in (…)

A study from the CMO Council, as reported by Inc.com, found that 47 percent of consumers will ditch a brand (…)

Scheduling an appointment should be a revenue-driving action on the customer’s part. Someone calls you and books a time to (…)

Step outside of your professional shoes for a moment and into your role as a consumer and a human being. (…)

If our experience in recent years is any indication, getting rid of retail queues—or at least minimizing their negative impact (…)

When it comes to customer satisfaction and lines, it might actually be more important to manage the perception of the (…)

Are long lines avoidable? Some businesses would answer no, even though there are proven strategies for minimizing customer wait times. (…)

Virtual queuing is gaining notice across industries as a powerful way to transform the way customers wait for service. By (…)

In consumers’ seemingly endless quest to have their cake and eat it, too, buy online, pick up in store (BOPUS) (…)

The Qtrac 2021 State of the Market Report identifies queuing trends and insights that help you improve the brick-and-mortar experience for your customers.

You see the photos and videos every winter (at least until the last one, thanks to the pandemic): college students (…)

Wait times have always been a big concern for veterinary clinics and animal hospitals. Even with an appointment, pets and (…)

Long waits may be inevitable in healthcare, but that doesn’t mean patients are happy about the situation. A 2018 report (…)

Once upon a time—really, not that long ago—all toll road drivers had to stop at a booth to get a (…)

The term “virtual” is thrown around a lot and often implies something super high-tech—such as virtual reality, virtual private networks, (…)

With a little bit of light on the horizon that the COVID-19 pandemic might be winding down, Americans are ready (…)

As the COVID-19 pandemic begins to slowly wind down in the United States and other parts of the world, customer (…)

In today’s economy, efficiency and experience are vital in appealing to new customers. Surprisingly, the way some emergency rooms market (…)

The sight of a long line in your store or location could be seen as a sign of success. You (…)

Not all customers will have a mobile device or smartphone. Yet businesses can still use their digital queuing systems to (…)

Appointment scheduling and booking using the Qtrac virtual queuing system is easy. Learn how customers can quickly book and schedule (…)

When foot traffic is low, it’s a perfect time to help educate customers on how to use the virtual queue. (…)

Learn an easy way to call a customer from the virtual waitlist. Our quick video tutorial will have you engaging (…)

Learn how a Greeter or Customer Service Associate can quickly add people to a customer queue. Our quick video tutorial (…)

Learn how to easily join a Qtrac virtual waiting line using your smartphone camera. Our quick video tutorial will have (…)

More and more companies are adopting virtual queue management to streamline operations, enhance the customer experience, empower employees, and increase (…)

Overview/Challenges Brightridge is a publicly-owned utility providing broadband and electricity services to local residents of Johnson City, Tennessee. Brightridge adopted (…)

Overview The Hopkins County Clerk’s Office, in western Kentucky, combines the services of the Clerk’s Office, the Motor Vehicle Department, (…)

Overview The Bullitt County Clerk’s Office serves the residents of this north-central Kentucky county 7 days a week, offering a (…)

Businesses and other customer-serving organizations may not think much about their queueing systems. After all, if customers are ready to (…)

When you are patiently waiting at a coffee shop for your morning latte, are you in a que line, a (…)

Nobody enjoys waiting in line—least of all customers with money to spend. If a line is too long or a (…)

Airports can be daunting experiences for passengers, and long lines make this transportation nerve center even more stressful. When you (…)

The Four Principles of Accessibility The Worldwide Wide Consortium (W3C) bases Web Content Accessibility Guidelines (WCAG) around four principles of (…)

Why is Everyone Standing Around? The act of standing in line at the pharmacy hasn’t changed much in decades. Your (…)

How to create safe and effective customer engagements. It is an understatement to say the COVID-19 pandemic has had a (…)

Even in an increasingly digital world, the retail store is an important part of the channel mix for Telecom. Its (…)

There is no line with a virtual queue. No. Line. That alone should make people jump up and down with joy. (…)

In case it wasn’t apparent by looking around at the pervasive use of mobile technology in our communities and workplaces, (…)

No matter where you’re waiting, no matter how patient you are, eventually, standing in line can become annoying and frustrating. (…)

The daily routine of managing patient care in a healthcare setting typically involves serving a large number of patients. Especially (…)

Your marketing plan no doubt recognizes the many ways in which your customers will find and engage with you. Well, (…)

Waiting lines within busy college and university campuses create more than trying situations for students and staff alike. Registrar offices, (…)

Limited or no-reservation seating is an increasingly popular way of managing the flow of restaurant guests. However, a notable challenge (…)

Long waits within busy casinos and game rooms can quickly create a frustrating experience for both customers and employees. As (…)

Crowded parking lots at malls, big box retailers, and downtown shopping areas prove that consumers still appreciate the in-person shopping (…)

Across a wide range of industries, virtual queuing technology can help take the customer experience from good to great by (…)

Today’s standard is on-demand products and services – whenever and wherever.  We rely heavily on the convenience and efficiency of (…)

Most purchases can now be made online – whenever and wherever. With this on-demand mindset, the in-store experience is transforming (…)

Customers today seem to be busier and more time-sensitive than ever. We live by our calendars and that includes figuring (…)

Customer experience has been the name of the game for quite some time. “It’s all about the customer experience!” has (…)

Studies have widely shown a negative correlation between wait times and customer satisfaction. When wait times are, or perceive to (…)

Virtual Queuing uses technology to manage queues by placing customers into a “virtual” queue while waiting for service. Instead of waiting in (…)

When it comes to retail shoppers, there are times when they want to be in the driver’s seat, controlling their (…)

More and more organizations are turning to virtual queues to better manage the wait for service in an increasingly digital (…)

Your relationships with your customers rely on your ability to meet their specific needs quickly. Recent Google research on mobile brand (…)

What does your checkout process look like? Do your customers currently wait in a physical line? If so, it may (…)

Virtual queuing allows you to manage service queues and optimize customer flow while taking the “line” out of waiting. Customers register (…)

Despite the rise of digital banking, in-person banking remains prevalent: 52% of banking clients visited a branch an average of (…)

One-size-fits-all may have some applications, but queue management certainly isn’t one. Single line queue? Automated call-forward queue? Virtual queue? With (…)

From scheduling an appointment to waiting to see the doctor, waiting is an inevitable part of the patient experience. Fortunately, (…)

Are long waits impacting your customers’ experience and costing your business money? Leverage Qtrac virtual queuing technology to manage service (…)

Customers can register to enter a service queue from virtually anywhere, thanks to Qtrac! Using a quick text message, customers (…)

The long lines and unhappy crowds waiting for checkout can be a drag on your customer’s experience, costing you sales (…)

The long lines and unruly crowds during registration can be a drag on your students’ (and your staff’s) experience. But (…)

Waiting for a table game can be a drag on your customers’ experience. But with Qtrac, customers can wait for (…)

Keep your business open without the lines. Qtrac’s mobile queuing feature allows customers to check-in, then wait for their turn (…)

Keep customers and employees safe with an integrated and holistic approach to queuing spaces using physical queuing solutions from Lavi (…)

Offer your customers a safe, frictionless, and personalized way to pickup from your business. With Qtrac there’s no app, no (…)

It’s a simple fact that happy customers will stick around longer than unhappy ones. What’s not so simple is cracking (…)

An Overview Ann Arbor Animal Hospital (AAAH) is a locally owned, full service veterinary clinic in Ann Arbor, Michigan. The clinic (…)

Easily manage customer waiting lines and deliver remarkable customer experiences with Qtrac Virtual Queuing and Appointment Scheduler. Eliminate lines and (…)