Blogs

People hate waiting in line, especially long ones that snake around seemingly without any organization. Not only do customers lack (…)

Waiting in a line, or a queue, is rarely something we look forward to. Queuing theory—the study of how queues (…)

The Qtrac virtual queue management and appointment scheduling platform allows organizations to enhance the customer experience, boost efficiency, and even (…)

Carrier Enterprise’s Melissa Silva joins us to discuss how virtual queuing has affected their businesses. Carrier Enterprise is the largest (…)

Most of us expect to wait in line when we do our Christmas shopping in person or when we visit (…)

As much as some people prefer human communication when interacting with a business, just about every consumer craves convenience and (…)

Chris Thompson from the Humane Society of Broward County joins Qtrac’s Katia Colwell to discuss how Qtrac has transformed their (…)

Bowie State University’s Maurice Tyler sits down with Katia Colwell from Qtrac to go through the university’s transition to virtual (…)

C&W Communications is one of the leading telecommunications provider across the Carribean and Latin America. In this short interview, Sherie (…)

NCB’s Sharon D. Williams, Head of  Group Client Experience, sits down for a brief chat with Steve Covate, Vice President (…)

Did you know that 77% of customers surveyed said they are unlikely to revisit a business that made them wait (…)

Standing in line, getting placed on hold, and enjoying a drink at the bar while you wait for your table (…)

  In its most basic form, customer flow is your customers’ or clients’ movement as they interact with your business. (…)

Virtual queuing is a relatively new concept. The first use of the word queue in relation to people standing in (…)

Waiting in line for anything—at the deli counter when you’re grocery shopping, in the drive-thru of a fast food restaurant, (…)

Despite the increased popularity of online banking, many customers still prefer to visit a branch to conduct their financial transactions. (…)

Your customers’ perception of their experience waiting in line—a queue—for service can make the difference between growing your business with (…)

Any time you stand in a line waiting for service—at your local coffee shop, at a restaurant with the buzzy (…)

No one likes to wait in line, but we all expect it as part of life. But the advent of (…)

A long line of people or a crowded lobby of customers waiting for service in this era of COVID-19 may (…)

Virtual queue management technology is transforming how people wait for service—and how organizations operate. No longer must customers endure a (…)

QR codes are all over the place today. Even though the funny-looking images have been around for nearly 30 years, (…)

Michigan Schools and Government Credit Union (MSGCU) serves hundreds of thousands of Michiganders at their 17 branches in the Metro (…)

Carrier Enterprise, part of the largest HVAC distributor network in North America, sells HVAC units, parts, supplies and installation tools (…)

San Diego State University Adopts Qtrac® for Virtual Queue Management and Wait Time Transparency Every semester during the open enrollment (…)

A customer enters a business or nears a service counter and instantly—and sometimes unconsciously—assesses the situation. Is there a crowd? (…)

You’re in a hurry after work and want to pick up some steaks from the local butcher to grill for (…)

A positive customer experience is crucial for businesses of all sizes. But for small businesses, creating an exceptional customer experience (…)

Today’s customer wants to be treated like more than just a customer by the brands they frequent. Personalization matters more (…)

Waiting rooms, across a spectrum of businesses and industries, often annoy people who are stuck waiting in them. For example, (…)

Lobby management has always been a big concern for many businesses—from banks and credit unions to healthcare providers and customer-facing (…)

Virtual queue management systems are revolutionizing how organizations handle their queues and deliver the best waiting experience possible to the (…)

Great customer service is a cornerstone for an organization’s long-term success. Whether someone is returning an item, getting a repair, (…)

Do you dream of perfect customers? People who buy a lot, don’t monopolize your staff’s time, treat employees with respect, (…)

Qtrac’s virtual queue management platform takes the hassle out of the contractor badging process. Learn how to streamline efficiency and improve security with Qtrac.

Businesses and organizations that serve customers in a physical location have many operational needs, including a way for those customers (…)

Customer satisfaction is so important to success. Consider these two statistics from Salesforce: Eighty percent of consumers value experience as (…)

The struggles understaffed businesses face often result in a vicious cycle. Current employees feel crunched because there are not enough (…)

Electronic queuing solutions improve the customer journey and may even reduce average wait times. These benefits on their own are (…)

As much as consumer behavior, technology, and operational management have changed over the decades, some things have remained the same—notably, (…)

The Great Resignation is delivering a lasting impact on how U.S. businesses operate. In September 2021, a record 4.4 million (…)

Businesses continue to struggle with staffing their operations, and the dilemma is taking its toll on the customer experience. A (…)

Most customer-facing organizations design their operations to maximize positive customer behavior. Floor layouts may emphasize comfort and maneuverability so that (…)

Since the first cash register was invented in 18791, technology has played an integral role in how businesses operate more (…)

Many businesses see long lines of customers as a positive sign. People are in your business, which, in this era (…)

Student retention can be a challenge at colleges and universities. The COVID-19 pandemic raised the stakes. In a 2021 report, (…)

In 2019, Americans sent 2.1 trillion text messages from their wireless devices.1 That’s an astonishing number, and when you do (…)

To welcome walk-in customers or not to welcome walk-in customers—that is the question many appointment-based organizations face. Walk-in appointments can (…)

Virtual waiting lines improve the customer experience for Paint, Keys, and other in-store services. Country ACE Hardware, located in Granby, (…)

A study from the CMO Council, as reported by Inc.com, found that 47 percent of consumers will ditch a brand (…)

Scheduling an appointment should be a revenue-driving action on the customer’s part. Someone calls you and books a time to (…)

Step outside of your professional shoes for a moment and into your role as a consumer and a human being. (…)

If our experience in recent years is any indication, getting rid of retail queues—or at least minimizing their negative impact (…)

When it comes to customer satisfaction and lines, it might actually be more important to manage the perception of the (…)

Are long lines avoidable? Some businesses would answer no, even though there are proven strategies for minimizing customer wait times. (…)

Virtual queuing is gaining notice across industries as a powerful way to transform the way customers wait for service. By (…)

In consumers’ seemingly endless quest to have their cake and eat it, too, buy online, pick up in store (BOPUS) (…)

The Qtrac 2021 State of the Market Report identifies queuing trends and insights that help you improve the brick-and-mortar experience for your customers.

You see the photos and videos every winter (at least until the last one, thanks to the pandemic): college students (…)

Wait times have always been a big concern for veterinary clinics and animal hospitals. Even with an appointment, pets and (…)

Long waits may be inevitable in healthcare, but that doesn’t mean patients are happy about the situation. A 2018 report (…)

Once upon a time—really, not that long ago—all toll road drivers had to stop at a booth to get a (…)

The term “virtual” is thrown around a lot and often implies something super high-tech—such as virtual reality, virtual private networks, (…)

With a little bit of light on the horizon that the COVID-19 pandemic might be winding down, Americans are ready (…)

As the COVID-19 pandemic begins to slowly wind down in the United States and other parts of the world, customer (…)

In today’s economy, efficiency and experience are vital in appealing to new customers. Surprisingly, the way some emergency rooms market (…)

The sight of a long line in your store or location could be seen as a sign of success. You (…)

Not all customers will have a mobile device or smartphone. Yet businesses can still use their digital queuing systems to (…)

Appointment scheduling and booking using the Qtrac virtual queuing system is easy. Learn how customers can quickly book and schedule (…)

When foot traffic is low, it’s a perfect time to help educate customers on how to use the virtual queue. (…)

Learn an easy way to call a customer from the virtual waitlist. Our quick video tutorial will have you engaging (…)

Learn how a Greeter or Customer Service Associate can quickly add people to a customer queue. Our quick video tutorial (…)

Learn how to easily join a Qtrac virtual waiting line using your smartphone camera. Our quick video tutorial will have (…)

More and more companies are adopting virtual queue management to streamline operations, enhance the customer experience, empower employees, and increase (…)

Overview/Challenges Brightridge is a publicly-owned utility providing broadband and electricity services to local residents of Johnson City, Tennessee. Brightridge adopted (…)

Overview The Hopkins County Clerk’s Office, in western Kentucky, combines the services of the Clerk’s Office, the Motor Vehicle Department, (…)

Overview The Bullitt County Clerk’s Office serves the residents of this north-central Kentucky county 7 days a week, offering a (…)

Businesses and other customer-serving organizations may not think much about their queueing systems. After all, if customers are ready to (…)

When you are patiently waiting at a coffee shop for your morning latte, are you in a que line, a (…)

Nobody enjoys waiting in line—least of all customers with money to spend. If a line is too long or a (…)

Reduce friction and improve customer service with virtual queuing from Qtrac for airport visitors, staff, and contractors. Qtrac is powered by Lavi Industries, an industry expert in airport queuing. Features of our virtual queuing platform that benefit airlines and airport operations include …

The Four Principles of Accessibility The Worldwide Wide Consortium (W3C) bases Web Content Accessibility Guidelines (WCAG) around four principles of (…)

Why is Everyone Standing Around? Pharmacy Queue Management Can Help. The act of standing in line at the pharmacy hasn’t (…)

  How to create safe and effective customer engagements. It is an understatement to say the COVID-19 pandemic has had (…)

Even in an increasingly digital world, the retail store is an important part of the channel mix for Telecom. Its (…)

There is no line with a virtual queue. No. Line. That alone should make people jump up and down with joy. (…)

In case it wasn’t apparent by looking around at the pervasive use of mobile technology in our communities and workplaces, (…)

No matter where you’re waiting, no matter how patient you are, eventually, standing in line can become annoying and frustrating. (…)

The daily routine of managing patient care in a healthcare setting typically involves serving a large number of patients. Especially (…)

Your marketing plan no doubt recognizes the many ways in which your customers will find and engage with you. Well, (…)

Waiting lines within busy college and university campuses create more than trying situations for students and staff alike. Registrar offices, (…)

Limited or no-reservation seating is an increasingly popular way of managing the flow of restaurant guests. However, a notable challenge (…)

Long waits within busy casinos and game rooms can quickly create a frustrating experience for both customers and employees. As (…)

Crowded parking lots at malls, big box retailers, and downtown shopping areas prove that consumers still appreciate the in-person shopping (…)

Across a wide range of industries, virtual queuing technology can help take the customer experience from good to great by (…)

Today’s standard is on-demand products and services – whenever and wherever.  We rely heavily on the convenience and efficiency of (…)

Most purchases can now be made online – whenever and wherever. With this on-demand mindset, the in-store experience is transforming (…)

Customers today seem to be busier and more time-sensitive than ever. We live by our calendars and that includes figuring (…)

Customer experience has been the name of the game for quite some time. “It’s all about the customer experience!” has (…)

Studies have widely shown a negative correlation between wait times and customer satisfaction. When wait times are, or perceive to (…)

Virtual Queuing uses technology to manage queues by placing customers into a “virtual” queue while waiting for service. Instead of waiting in (…)

When it comes to retail shoppers, there are times when they want to be in the driver’s seat, controlling their (…)

More and more organizations are turning to virtual queues to better manage the wait for service in an increasingly digital (…)

Your relationships with your customers rely on your ability to meet their specific needs quickly. Recent Google research on mobile brand (…)

What does your checkout process look like? Do your customers currently wait in a physical line? If so, it may (…)