Blogs
Stay up-to-date with our comprehensive library of resources. Tech news, industry updates, how-to’s, and the latest thinking about queue management and virtual queuing.
University Queue Management System: A Case Study
Qtrac’s virtual queue management platform takes the hassle out of the contractor badging process. Learn how to streamline efficiency and improve security with Qtrac.
How to Choose the Right Digital Check In System
A customer enters a business or nears a service counter and instantly—and sometimes unconsciously—assesses the situation. Is there a crowd? (…)
The Problem with the Take-a-Number System
You’re in a hurry after work and want to pick up some steaks from the local butcher to grill for (…)
How a Queue Management System Helps Your Small Business Stand Out
A positive customer experience is crucial for businesses of all sizes. But for small businesses, creating an exceptional customer experience (…)
4 Reasons Why You Should Construct Your Own Queuing System
Today’s customer wants to be treated like more than just a customer by the brands they frequent. Personalization matters more (…)
How to Improve Your Customer Waiting Room Experience with a Virtual Queue
Waiting rooms, across a spectrum of businesses and industries, often annoy people who are stuck waiting in them. For example, (…)
Effective Lobby Management System Strategies
Lobby management has always been a big concern for many businesses—from banks and credit unions to healthcare providers and customer-facing (…)
Using Data to Debunk 6 Common Myths About Virtual Queuing
Virtual queue management systems are revolutionizing how organizations handle their queues and deliver the best waiting experience possible to the (…)
How to Improve Customer Service with a Queue Management System
Great customer service is a cornerstone for an organization’s long-term success. Whether someone is returning an item, getting a repair, (…)
Virtual Queuing: How Digitizing the Waitlist Experience Makes for Better Customers
Do you dream of perfect customers? People who buy a lot, don’t monopolize your staff’s time, treat employees with respect, (…)
Contractor Badging
Qtrac’s virtual queue management platform takes the hassle out of the contractor badging process. Learn how to streamline efficiency and improve security with Qtrac.
A Quick Guide to Queuing Theory
Businesses and organizations that serve customers in a physical location have many operational needs, including a way for those customers (…)
Leveraging Virtual Queuing Data: What Type of Metrics Measure Customer Satisfaction
Customer satisfaction is so important to success. Consider these two statistics from Salesforce: Eighty percent of consumers value experience as (…)
Understaffed Businesses? 4 Ways Virtual Queue Management Solutions Can Help
The struggles understaffed businesses face often result in a vicious cycle. Current employees feel crunched because there are not enough (…)
5 Qtrac Queuing Solution Features for Your Business Needs
Electronic queuing solutions improve the customer journey and may even reduce average wait times. These benefits on their own are (…)
What Makes Qtrac the Leading Queue Management System?
As much as consumer behavior, technology, and operational management have changed over the decades, some things have remained the same—notably, (…)
Using Appointment Scheduling to Grow Sales with a Small Workforce
The Great Resignation is delivering a lasting impact on how U.S. businesses operate. In September 2021, a record 4.4 million (…)
How Virtual Queuing Helps You Service Customers with Less Staff
Businesses continue to struggle with staffing their operations, and the dilemma is taking its toll on the customer experience. A (…)
How Virtual Queues Positively Impact Customer Behavior
Most customer-facing organizations design their operations to maximize positive customer behavior. Floor layouts may emphasize comfort and maneuverability so that (…)
6 Steps for Optimizing Your Organization’s Virtual Queue with System Data
Since the first cash register was invented in 18791, technology has played an integral role in how businesses operate more (…)
5 Ways Your Queue Management System Affects the Bottom Line
Many businesses see long lines of customers as a positive sign. People are in your business, which, in this era (…)
How Queue Management Systems Boost College and University Retention
Student retention can be a challenge at colleges and universities. The COVID-19 pandemic raised the stakes. In a 2021 report, (…)
SMS Queue: Understanding the Fundamentals
In 2019, Americans sent 2.1 trillion text messages from their wireless devices.1 That’s an astonishing number, and when you do (…)
Walk-In Appointments vs. Appointment Scheduling: How Qtrac Can Help with Both
To welcome walk-in customers or not to welcome walk-in customers—that is the question many appointment-based organizations face. Walk-in appointments can (…)
ACE Hardware Case Study
Virtual waiting lines improve the customer experience for Paint, Keys, and other in-store services. Country ACE Hardware, located in (…)
Building Frictionless Customer Experience with Queue Machine Systems
A study from the CMO Council, as reported by Inc.com, found that 47 percent of consumers will ditch a brand (…)
6 Features of Appointment Scheduling Solutions That Will Streamline Your Business
Scheduling an appointment should be a revenue-driving action on the customer’s part. Someone calls you and books a time to (…)
5 Use Cases for Queue Management Software
Step outside of your professional shoes for a moment and into your role as a consumer and a human being. (…)
4 Ways Virtual Queues are Taking Hold in Retail
If our experience in recent years is any indication, getting rid of retail queues—or at least minimizing their negative impact (…)
4 Ways to Reduce Perceived Wait Time up to 40% with a Queue Management System
When it comes to customer satisfaction and lines, it might actually be more important to manage the perception of the (…)
9 Benefits of a Queue Management System
Are long lines avoidable? Some businesses would answer no, even though there are proven strategies for minimizing customer wait times. (…)
8 Key Benefits of a Virtual Queue
Virtual queuing is gaining notice across industries as a powerful way to transform the way customers wait for service. By (…)
BOPUS and Your Virtual Queuing Strategy
In consumers’ seemingly endless quest to have their cake and eat it, too, buy online, pick up in store (BOPUS) (…)
Qtrac 2021 State of the Market Report
The Qtrac 2021 State of the Market Report identifies queuing trends and insights that help you improve the brick-and-mortar experience for your customers.
Virtual Queuing for Colleges and Universities
You see the photos and videos every winter (at least until the last one, thanks to the pandemic): college students (…)
Why Veterinary Clinics and Animal Hospitals Are Using a Queue Management System
Wait times have always been a big concern for veterinary clinics and animal hospitals. Even with an appointment, pets and (…)
Patient Journey Mapping with an Advanced Queuing System
Long waits may be inevitable in healthcare, but that doesn’t mean patients are happy about the situation. A 2018 report (…)
Quick Guide: Queue Management System Implementation
Once upon a time—really, not that long ago—all toll road drivers had to stop at a booth to get a (…)
What Is a Virtual Queue?
The term “virtual” is thrown around a lot and often implies something super high-tech—such as virtual reality, virtual private networks, (…)
5 Ways to Improve Customer Flow Management with Queue Software
With a little bit of light on the horizon that the COVID-19 pandemic might be winding down, Americans are ready (…)
7 Ways to Use Virtual Queuing Solutions to Enhance the Customer Experience
As the COVID-19 pandemic begins to slowly wind down in the United States and other parts of the world, customer (…)
Utilizing Queue Management Systems to Drive New Business
In today’s economy, efficiency and experience are vital in appealing to new customers. Surprisingly, the way some emergency rooms market (…)
Effective Queue Flow Management in 5 Easy Steps
The sight of a long line in your store or location could be seen as a sign of success. You (…)
Digital Queuing: Helping Customers Without Mobile Devices
Not all customers will have a mobile device or smartphone. Yet businesses can still use their digital queuing systems to (…)
Appointment Scheduling with Qtrac Virtual Queuing
Appointment scheduling and booking using the Qtrac virtual queuing system is easy. Learn how customers can quickly book and schedule (…)
The Virtual Queue: Effective Use When Foot Traffic is Low
When foot traffic is low, it’s a perfect time to help educate customers on how to use the virtual queue. (…)
How to Call a Customer from the Virtual Waitlist
Learn an easy way to call a customer from the virtual waitlist. Our quick video tutorial will have you engaging (…)
How a Greeter Adds a Customer to a Virtual Queue
Learn how a Greeter or Customer Service Associate can quickly add people to a customer queue. Our quick video tutorial (…)
How to Join a Virtual Waiting Line
Learn how to easily join a Qtrac virtual waiting line using your smartphone camera. Our quick video tutorial will have (…)
How to Avoid the Hidden Costs of Purchasing a Queue Management System
More and more companies are adopting virtual queue management to streamline operations, enhance the customer experience, empower employees, and increase (…)
Brightridge Upgrades Their Customer Journey
Overview/Challenges Brightridge is a publicly-owned utility providing broadband and electricity services to local residents of Johnson City, Tennessee. Brightridge adopted (…)
Hopkins County Clerk’s Office
Overview The Hopkins County Clerk’s Office, in western Kentucky, combines the services of the Clerk’s Office, the Motor Vehicle Department, (…)
Bullitt County Clerk’s Office
Overview The Bullitt County Clerk’s Office serves the residents of this north-central Kentucky county 7 days a week, offering a (…)
What Type of Queuing System Will Benefit Your Business?
Businesses and other customer-serving organizations may not think much about their queueing systems. After all, if customers are ready to (…)
Which Is It: Que line, Queue Line, Qline, or Cue Line?
When you are patiently waiting at a coffee shop for your morning latte, are you in a que line, a (…)
Why Virtually Queued Customers Buy More
Nobody enjoys waiting in line—least of all customers with money to spend. If a line is too long or a (…)
How Virtual Queuing Technology is used at Airports
Reduce friction and improve customer service with virtual queuing from Qtrac for airport visitors, staff, and contractors. Qtrac is powered by Lavi Industries, an industry expert in airport queuing. Features of our virtual queuing platform that benefit airlines and airport operations include …
What is WCAG accessibility compliance?
The Four Principles of Accessibility The Worldwide Wide Consortium (W3C) bases Web Content Accessibility Guidelines (WCAG) around four principles of (…)
How Virtual Queuing Improves the Pharmacy Experience
Why is Everyone Standing Around? The act of standing in line at the pharmacy hasn’t changed much in decades. Your (…)
In-Store and Curbside Pickup for COVID-19 and Beyond
How to create safe and effective customer engagements. It is an understatement to say the COVID-19 pandemic has had a (…)
How Telecom uses Qtrac appointments to grow sales
Even in an increasingly digital world, the retail store is an important part of the channel mix for Telecom. Its (…)
Why We Love Virtual Queuing (And You Should, Too!)
There is no line with a virtual queue. No. Line. That alone should make people jump up and down with joy. (…)
Beyond the Tipping Point: Virtual Queuing and Your Mobile Strategy
In case it wasn’t apparent by looking around at the pervasive use of mobile technology in our communities and workplaces, (…)
6 Steps to Free Your Customers From Waiting in Line
No matter where you’re waiting, no matter how patient you are, eventually, standing in line can become annoying and frustrating. (…)
How to Use Virtual Queuing to Automate the Flow of Patient Care
The daily routine of managing patient care in a healthcare setting typically involves serving a large number of patients. Especially (…)
How to Leverage Virtual Queuing in Your Omni-Channel Marketing Plan
Your marketing plan no doubt recognizes the many ways in which your customers will find and engage with you. Well, (…)
Virtual Queuing for Colleges & Universities
Waiting lines within busy college and university campuses create more than trying situations for students and staff alike. Registrar offices, (…)
Virtual Queuing for Restaurants
Limited or no-reservation seating is an increasingly popular way of managing the flow of restaurant guests. However, a notable challenge (…)
Virtual Queuing for Casinos and Game Rooms
Long waits within busy casinos and game rooms can quickly create a frustrating experience for both customers and employees. As (…)
Why Virtual Queuing May Be Brick-and-Mortar’s Best Defense
Crowded parking lots at malls, big box retailers, and downtown shopping areas prove that consumers still appreciate the in-person shopping (…)
Virtual Queuing Transforms Customer Experiences Across Industries
Across a wide range of industries, virtual queuing technology can help take the customer experience from good to great by (…)
How the Convergence of Digital and Physical Retail Impacts Your Queuing Strategy
Today’s standard is on-demand products and services – whenever and wherever. We rely heavily on the convenience and efficiency of (…)
Luxury Retailers Take Note: Consumers Want You to Know They’re Coming
Most purchases can now be made online – whenever and wherever. With this on-demand mindset, the in-store experience is transforming (…)
Shop by Appointment? Consumers Say, Maybe So!
Customers today seem to be busier and more time-sensitive than ever. We live by our calendars and that includes figuring (…)
Why Empowering Store Associates is the New Customer Experience
Customer experience has been the name of the game for quite some time. “It’s all about the customer experience!” has (…)
How to Enhance the Financial Services Customer Journey
Studies have widely shown a negative correlation between wait times and customer satisfaction. When wait times are, or perceive to (…)
What is Virtual Queuing?
Virtual Queuing uses technology to manage queues by placing customers into a “virtual” queue while waiting for service. Instead of waiting in (…)
3 Ways Mobile Queuing Supports a More Personal Shopper Experience
When it comes to retail shoppers, there are times when they want to be in the driver’s seat, controlling their (…)
5 Things to Keep in Mind When Switching to a Virtual Queue
More and more organizations are turning to virtual queues to better manage the wait for service in an increasingly digital (…)
#RelationshipGoals Show Your Customers Some Love with Mobile Queuing
Your relationships with your customers rely on your ability to meet their specific needs quickly. Recent Google research on mobile brand (…)
When Physical Queuing Goes Digital
What does your checkout process look like? Do your customers currently wait in a physical line? If so, it may (…)
How to Ease Your Customers’ Transition to Virtual Queuing
Virtual queuing allows you to manage service queues and optimize customer flow while taking the “line” out of waiting. Customers register (…)
Virtual Queuing in Banks: Deliver More Without the Line
Despite the rise of digital banking, in-person banking remains prevalent: 52% of banking clients visited a branch an average of (…)
4 Ideal Use Cases for Virtual Queuing
One-size-fits-all may have some applications, but queue management certainly isn’t one. Single line queue? Automated call-forward queue? Virtual queue? With (…)
4 Ways to Improve the Patient Experience with Queue Management
From scheduling an appointment to waiting to see the doctor, waiting is an inevitable part of the patient experience. Fortunately, (…)
Qtrac Virtual Waiting Line
Are long waits impacting your customers’ experience and costing your business money? Leverage Qtrac virtual queuing technology to manage service (…)
Qtrac Text To Register
Customers can register to enter a service queue from virtually anywhere, thanks to Qtrac! Using a quick text message, customers (…)
Qtrac Solution Spotlight: Retail
The long lines and unhappy crowds waiting for checkout can be a drag on your customer’s experience, costing you sales (…)
Qtrac Solution Spotlight: Colleges & Universities
The long lines and unruly crowds during registration can be a drag on your students’ (and your staff’s) experience. But (…)
Qtrac Solution Spotlight: Casino Gaming
Waiting for a table game can be a drag on your customers’ experience. But with Qtrac, customers can wait for (…)
Qtrac Mobile Queuing
Keep your business open without the lines. Qtrac’s mobile queuing feature allows customers to check-in, then wait for their turn (…)
Creating Safer, More Efficient Checkout Queues
Keep customers and employees safe with an integrated and holistic approach to queuing spaces using physical queuing solutions from Lavi (…)
In-Store and Curbside Pickup
Offer your customers a safe, frictionless, and personalized way to pickup from your business. With Qtrac there’s no app, no (…)
How to Create Customer Delight with a Virtual Queue
It’s a simple fact that happy customers will stick around longer than unhappy ones. What’s not so simple is cracking (…)
Patient Queuing System Helps Animal Hospital Manage Care
The Patient Experience Ann Arbor Animal Hospital (AAAH) saw a dramatic increase in patient flow resulting from the impact of (…)
Qtrac Virtual Queuing
Easily manage customer waiting lines and deliver remarkable customer experiences with Qtrac Virtual Queuing and Appointment Scheduler. Eliminate lines and (…)