Blogs

Stay up-to-date with our comprehensive library of resources. Tech news, industry updates, how-to’s, and the latest thinking about queue management and virtual queuing.

Blog

How Queue Management Systems Boost College and University Retention

Student retention can be a challenge at colleges and universities. The COVID-19 pandemic raised the stakes. In a 2021 report, (…)

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Blog

SMS Queue: Understanding the Fundamentals

In 2019, Americans sent 2.1 trillion text messages from their wireless devices.1 That’s an astonishing number, and when you do (…)

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Blog

Walk-In Appointments vs. Appointment Scheduling: How Qtrac Can Help with Both

To welcome walk-in customers or not to welcome walk-in customers—that is the question many appointment-based organizations face. Walk-in appointments can (…)

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Case Study

ACE Hardware Case Study

Virtual waiting lines improve the customer experience for Paint, Keys, and other in-store services.   Country ACE Hardware, located in (…)

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Blog

Building Frictionless Customer Experience with Queue Machine Systems

A study from the CMO Council, as reported by Inc.com, found that 47 percent of consumers will ditch a brand (…)

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Blog

6 Features of Appointment Scheduling Solutions That Will Streamline Your Business

Scheduling an appointment should be a revenue-driving action on the customer’s part. Someone calls you and books a time to (…)

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Blog

5 Use Cases for Queue Management Software

Step outside of your professional shoes for a moment and into your role as a consumer and a human being. (…)

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Blog | 4 minutes

4 Ways Virtual Queues are Taking Hold in Retail

If our experience in recent years is any indication, getting rid of retail queues—or at least minimizing their negative impact (…)

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Blog

4 Ways to Reduce Perceived Wait Time up to 40% with a Queue Management System

When it comes to customer satisfaction and lines, it might actually be more important to manage the perception of the (…)

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Blog | 2 minutes

9 Benefits of a Queue Management System

Are long lines avoidable? Some businesses would answer no, even though there are proven strategies for minimizing customer wait times. (…)

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Blog

8 Key Benefits of a Virtual Queue

Virtual queuing is gaining notice across industries as a powerful way to transform the way customers wait for service. By (…)

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Blog

BOPUS and Your Virtual Queuing Strategy

In consumers’ seemingly endless quest to have their cake and eat it, too, buy online, pick up in store (BOPUS) (…)

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Guides | 5 min

Qtrac 2021 State of the Market Report

The Qtrac 2021 State of the Market Report identifies queuing trends and insights that help you improve the brick-and-mortar experience for your customers.

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Blog | 5 minutes

Virtual Queuing for Colleges and Universities

You see the photos and videos every winter (at least until the last one, thanks to the pandemic): college students (…)

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Blog | 5 minutes

Why Veterinary Clinics and Animal Hospitals Are Using a Queue Management System

Wait times have always been a big concern for veterinary clinics and animal hospitals. Even with an appointment, pets and (…)

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Blog | 7 minutes

Patient Journey Mapping with an Advanced Queuing System

Long waits may be inevitable in healthcare, but that doesn’t mean patients are happy about the situation. A 2018 report (…)

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Blog | 7 minutes

Quick Guide: Queue Management System Implementation

Once upon a time—really, not that long ago—all toll road drivers had to stop at a booth to get a (…)

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Blog | 8 minutes

What Is a Virtual Queue?

The term “virtual” is thrown around a lot and often implies something super high-tech—such as virtual reality, virtual private networks, (…)

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Blog | 5 minutes

5 Ways to Improve Customer Flow Management with Queue Software

With a little bit of light on the horizon that the COVID-19 pandemic might be winding down, Americans are ready (…)

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Blog | 5 minutes

7 Ways to Use Virtual Queuing Solutions to Enhance the Customer Experience

As the COVID-19 pandemic begins to slowly wind down in the United States and other parts of the world, customer (…)

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Blog | 5 minutes

Utilizing Queue Management Systems to Drive New Business

In today’s economy, efficiency and experience are vital in appealing to new customers. Surprisingly, the way some emergency rooms market (…)

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Blog | 5 minutes

Effective Queue Flow Management in 5 Easy Steps

The sight of a long line in your store or location could be seen as a sign of success. You (…)

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Qtrac Academy | 30 Seconds

Digital Queuing: Helping Customers Without Mobile Devices

Not all customers will have a mobile device or smartphone. Yet businesses can still use their digital queuing systems to (…)

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Qtrac Academy | 30 Seconds

Appointment Scheduling with Qtrac Virtual Queuing

Appointment scheduling and booking using the Qtrac virtual queuing system is easy. Learn how customers can quickly book and schedule (…)

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Qtrac Academy | 42 Seconds

The Virtual Queue: Effective Use When Foot Traffic is Low

When foot traffic is low, it’s a perfect time to help educate customers on how to use the virtual queue. (…)

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Qtrac Academy | 48 Seconds

How to Call a Customer from the Virtual Waitlist

Learn an easy way to call a customer from the virtual waitlist. Our quick video tutorial will have you engaging (…)

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Qtrac Academy | 30 Seconds

How a Greeter Adds a Customer to a Virtual Queue

Learn how a Greeter or Customer Service Associate can quickly add people to a customer queue. Our quick video tutorial (…)

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Qtrac Academy | 40 Seconds

How to Join a Virtual Waiting Line

Learn how to easily join a Qtrac virtual waiting line using your smartphone camera. Our quick video tutorial will have (…)

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Guides | 5 min

How to Avoid the Hidden Costs of Purchasing a Queue Management System

More and more companies are adopting virtual queue management to streamline operations, enhance the customer experience, empower employees, and increase (…)

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Case Study

Brightridge Upgrades Their Customer Journey

Overview/Challenges Brightridge is a publicly-owned utility providing broadband and electricity services to local residents of Johnson City, Tennessee. Brightridge adopted (…)

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Case Study

Hopkins County Clerk’s Office

Overview The Hopkins County Clerk’s Office, in western Kentucky, combines the services of the Clerk’s Office, the Motor Vehicle Department, (…)

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Case Study

Bullitt County Clerk’s Office

Overview The Bullitt County Clerk’s Office serves the residents of this north-central Kentucky county 7 days a week, offering a (…)

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Blog | 2 minutes

What Type of Queuing System Will Benefit Your Business?

Businesses and other customer-serving organizations may not think much about their queueing systems. After all, if customers are ready to (…)

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Blog | 2 minutes

Which Is It: Que line, Queue Line, Qline, or Cue Line?

When you are patiently waiting at a coffee shop for your morning latte, are you in a que line, a (…)

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Guides | 5 min

Why Virtually Queued Customers Buy More

Nobody enjoys waiting in line—least of all customers with money to spend. If a line is too long or a (…)

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Case Study

A Use Case for Virtual Queuing Technology at Airports

Airports can be daunting experiences for passengers, and long lines make this transportation nerve center even more stressful. When you (…)

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Blog

What is WCAG accessibility compliance?

The Four Principles of Accessibility The Worldwide Wide Consortium (W3C) bases Web Content Accessibility Guidelines (WCAG) around four principles of (…)

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Blog | 5 minutes

How Virtual Queuing Improves the Pharmacy Experience

Why is Everyone Standing Around? The act of standing in line at the pharmacy hasn’t changed much in decades. Your (…)

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Guides

In-Store and Curbside Pickup for COVID-19 and Beyond

How to create safe and effective customer engagements. It is an understatement to say the COVID-19 pandemic has had a (…)

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Case Study

How Telecom uses Qtrac appointments to grow sales

Even in an increasingly digital world, the retail store is an important part of the channel mix for Telecom. Its (…)

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Blog

Why We Love Virtual Queuing (And You Should, Too!)

There is no line with a virtual queue. No. Line. That alone should make people jump up and down with joy. (…)

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Blog

Beyond the Tipping Point: Virtual Queuing and Your Mobile Strategy

In case it wasn’t apparent by looking around at the pervasive use of mobile technology in our communities and workplaces, (…)

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Blog

6 Steps to Free Your Customers From Waiting in Line

No matter where you’re waiting, no matter how patient you are, eventually, standing in line can become annoying and frustrating. (…)

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Blog

How to Use Virtual Queuing to Automate the Flow of Patient Care

The daily routine of managing patient care in a healthcare setting typically involves serving a large number of patients. Especially (…)

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Blog

How to Leverage Virtual Queuing in Your Omni-Channel Marketing Plan

Your marketing plan no doubt recognizes the many ways in which your customers will find and engage with you. Well, (…)

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Blog

Virtual Queuing for Colleges & Universities

Waiting lines within busy college and university campuses create more than trying situations for students and staff alike. Registrar offices, (…)

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Blog

Virtual Queuing for Restaurants

Limited or no-reservation seating is an increasingly popular way of managing the flow of restaurant guests. However, a notable challenge (…)

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Blog

Virtual Queuing for Casinos and Game Rooms

Long waits within busy casinos and game rooms can quickly create a frustrating experience for both customers and employees. As (…)

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Blog

Why Virtual Queuing May Be Brick-and-Mortar’s Best Defense

Crowded parking lots at malls, big box retailers, and downtown shopping areas prove that consumers still appreciate the in-person shopping (…)

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Blog

Virtual Queuing Transforms Customer Experiences Across Industries

Across a wide range of industries, virtual queuing technology can help take the customer experience from good to great by (…)

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Blog

How the Convergence of Digital and Physical Retail Impacts Your Queuing Strategy

Today’s standard is on-demand products and services – whenever and wherever.  We rely heavily on the convenience and efficiency of (…)

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Blog

Luxury Retailers Take Note: Consumers Want You to Know They’re Coming

Most purchases can now be made online – whenever and wherever. With this on-demand mindset, the in-store experience is transforming (…)

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Blog

Shop by Appointment? Consumers Say, Maybe So!

Customers today seem to be busier and more time-sensitive than ever. We live by our calendars and that includes figuring (…)

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Blog

Why Empowering Store Associates is the New Customer Experience

Customer experience has been the name of the game for quite some time. “It’s all about the customer experience!” has (…)

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Blog

How to Enhance the Financial Services Customer Journey

Studies have widely shown a negative correlation between wait times and customer satisfaction. When wait times are, or perceive to (…)

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Blog

What is Virtual Queuing?

Virtual Queuing uses technology to manage queues by placing customers into a “virtual” queue while waiting for service. Instead of waiting in (…)

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Blog

3 Ways Mobile Queuing Supports a More Personal Shopper Experience

When it comes to retail shoppers, there are times when they want to be in the driver’s seat, controlling their (…)

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Blog

5 Things to Keep in Mind When Switching to a Virtual Queue

More and more organizations are turning to virtual queues to better manage the wait for service in an increasingly digital (…)

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Blog

#RelationshipGoals Show Your Customers Some Love with Mobile Queuing

Your relationships with your customers rely on your ability to meet their specific needs quickly. Recent Google research on mobile brand (…)

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Blog

When Physical Queuing Goes Digital

What does your checkout process look like? Do your customers currently wait in a physical line? If so, it may (…)

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Blog

How to Ease Your Customers’ Transition to Virtual Queuing

Virtual queuing allows you to manage service queues and optimize customer flow while taking the “line” out of waiting. Customers register (…)

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Blog

Virtual Queuing in Banks: Deliver More Without the Line

Despite the rise of digital banking, in-person banking remains prevalent: 52% of banking clients visited a branch an average of (…)

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Blog

4 Ideal Use Cases for Virtual Queuing

One-size-fits-all may have some applications, but queue management certainly isn’t one. Single line queue? Automated call-forward queue? Virtual queue? With (…)

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Blog

4 Ways to Improve the Patient Experience with Queue Management

From scheduling an appointment to waiting to see the doctor, waiting is an inevitable part of the patient experience. Fortunately, (…)

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Brochure

Qtrac Virtual Waiting Line

Are long waits impacting your customers’ experience and costing your business money? Leverage Qtrac virtual queuing technology to manage service (…)

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Brochure

Qtrac Text To Register

Customers can register to enter a service queue from virtually anywhere, thanks to Qtrac! Using a quick text message, customers (…)

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Brochure

Qtrac Solution Spotlight: Retail

The long lines and unhappy crowds waiting for checkout can be a drag on your customer’s experience, costing you sales (…)

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Brochure

Qtrac Solution Spotlight: Colleges & Universities

The long lines and unruly crowds during registration can be a drag on your students’ (and your staff’s) experience. But (…)

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Brochure

Qtrac Solution Spotlight: Casino Gaming

Waiting for a table game can be a drag on your customers’ experience. But with Qtrac, customers can wait for (…)

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Brochure

Qtrac Mobile Queuing

Keep your business open without the lines. Qtrac’s mobile queuing feature allows customers to check-in, then wait for their turn (…)

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Brochure

Creating Safer, More Efficient Checkout Queues

Keep customers and employees safe with an integrated and holistic approach to queuing spaces using physical queuing solutions from Lavi (…)

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Brochure

In-Store and Curbside Pickup

Offer your customers a safe, frictionless, and personalized way to pickup from your business. With Qtrac there’s no app, no (…)

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Blog

How to Create Customer Delight with a Virtual Queue

It’s a simple fact that happy customers will stick around longer than unhappy ones. What’s not so simple is cracking (…)

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Case Study

Ann Arbor Animal Hospital Uses Qtrac Virtual Queuing to Manage Patient Load

An Overview Ann Arbor Animal Hospital (AAAH) is a locally owned, full service veterinary clinic in Ann Arbor, Michigan. The clinic (…)

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Video | 2 Min Watch

Qtrac Virtual Queuing

Easily manage customer waiting lines and deliver remarkable customer experiences with Qtrac Virtual Queuing and Appointment Scheduler. Eliminate lines and (…)

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