Blogs

Stay up-to-date with our comprehensive library of resources. Tech news, industry updates, how-to’s, and the latest thinking about queue management and virtual queuing.

Blog | 6 minutes

Fast-Forward to the Future of Airline Travel with Virtual Queuing Systems

If you’ve ever traveled by plane, you know that every airport is different—and every airline has different processes for checking (…)

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Blog | 5 minutes

Top 5 Ways Queue Management Software Can Elevate Your Holiday Retail Sales

Holiday retail sales: a golden opportunity, or a formidable challenge? Very likely, the answer is “both.” Consumer spending habits usually (…)

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Blog | 5 minutes

Navigating Cold, Flu, and COVID Season Safely with Pharmacy Queue Management

Nowadays, that subtle tickle in your throat might cause slightly more anxiety than it used to. With the overlap of (…)

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Blog | 6 minutes

Scaling for Success: How Virtual Queue Management Systems Empower Enterprise Growth

Enterprise leaders, let’s talk business growth. Quick—review your KPIs in your mind’s eye. How are things going? It’s been a (…)

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Blog | 6 minutes

How Visitor Management Systems Help Call Centers Manage Customers

We’ve all experienced the frustration of waiting on hold for what feels like forever. Depending on your career background, you (…)

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Case Study

UScellular: A Virtual Queue Management System Case Study

UScellular, a Chicago-based purveyor of award-winning telecommunication services and products, connects 5 million people from coast to coast. As UScellular (…)

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Case Study

Online Queue System Establishes Efficiency in the Public Sector

From school district oversight to public works and recreation, local government offices serve various purposes and audiences. California is composed (…)

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Blog | 6 minutes

Why Is the DMV So Slow? Virtual Queuing Can Help.

No one likes waiting for their turn in line, but it’s an inevitable part of taking care of business, especially (…)

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Blog | 6 minutes

Pharmacy Queue Management Can Solve These Five Common Problems

The pharmaceutical industry is changing at the speed of light—from the types of medications consumers purchase to the services corner (…)

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Case Study

Qtrac x Hurlburt Field

Hurlburt Field is a U.S. Air Force installation located in the Florida Panhandle. It serves as the headquarters of the (…)

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Blog | 6 minutes

Streamlining Airport Lounge Management with Virtual Queues

Airports are associated with unpleasant wait times and layovers that are, to say the least, lackluster. Airport lounges solve that (…)

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Blog | 8 Minutes

Virtual Queues: An Essential Piece of Dispensary Software

In the retail cannabis industry, it seems every day brings monumental change. Legislation and cultural attitudes are in constant flux. (…)

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Guides

Reimagining Government Office Customer Flow Management Systems

Lengthy queues and frustrating customer service experiences are a common occurrence at government offices like yours. But there’s a solution (…)

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Blog | 6 minutes

Is a Digital Queuing System Right for Government Agencies?

Most of us don’t find waiting in line enjoyable, but, whether we’re waiting to board a plane, check out at (…)

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Blog | 6 minutes

How a WhatsApp Business Integration Can Improve Your Customer Flow

What’s up with WhatsApp? As it turns out, it can be a game changer for you and your business. This (…)

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Blog | 6 minutes

The Right Customer Flow Management System Can Transform Your Telecom Experience

Customer flow management systems can make your life a lot easier—and your reputation a lot better. Right? You may have (…)

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Blog | 5 minutes

Is a Customer Flow Management System the Same as a Queue Management System?

No matter what public place you visit, you’ll likely wait in some form of queue. Shared cultural norms simply demand (…)

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Blog

5 Ways to Improve Customer Flow Management for Telecommunications

Managing a telecom business comes with many frustrating pain points: rapidly changing tech, network reliability, industry competition, and more … (…)

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Blog

Why Customer Flow Management Is Vital to Your Business

What’s the most challenging part of your day as a business owner? If you work in any retail or service (…)

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Blog | 5 minutes

Optimize Customer Flow in Your Animal Clinic Waiting Room

Wait times and patient volume at veterinary clinics and hospitals have skyrocketed since the onset of COVID-19. This widespread influx (…)

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Blog | 5 minutes

How Visitor Management Systems Improve Experiences at Government Agencies

Peak efficiency is likely at the top of your priority list as a leader in your organization. And a digital (…)

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Blog | 6 minutes

Quick Links for Qtrac Login

Need a handy launchpad to log in and manage your Qtrac experience? We’ve got you covered. Here’s everything you need (…)

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Blog | 6 minutes

Using Virtual Queues for Concessions at Sporting Events, Concerts, and Movies

Picture this: You’ve just found your seats at a highly anticipated matchup that will decide the fate of your favorite (…)

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Blog | 5 minutes

5 Ways Online Queue Systems Are Making Government Offices More Efficient

If you run any type of government office, you know that efficiency is everything. No one likes waiting in lines, (…)

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Blog | 6 minutes

Is a Waiting Number System Right for Your Business?

A waiting number system isn’t a new concept. For decades, businesses and organizations have invited patrons to take a number (…)

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Blog | 6 minutes

What is a Virtual Order Queue?

Virtual order queues are reshaping the way brands approach customer service. They can make lives a lot easier for employees (…)

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Blog | 5 minutes

How Virtual Queuing Can Improve Operations Management on a Military Base

Military bases run on organization and efficiency. Daily operations proceed seamlessly—everything is in its place and everyone gets what they (…)

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Blog | 5 minutes

Elements of a Successful Patient Queue

Hospitals are (incredibly) busy. And they’re only getting busier: In 2020, the number of emergency room visits in the United (…)

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Blog | 5 minutes

Virtual Queuing Solutions: What to Look for When Evaluating

Not all virtual queuing solutions are made the same. The differences can feel overwhelming, especially if you’re trying to evaluate (…)

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Blog | 7 minutes

Questions to Ask Walk-In Appointments

What happens when a customer walks into your business unexpectedly? Do they need to wait until all your customers who (…)

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Blog | 6 minutes

What Makes a Smart Queue Management System ‘Smart’?

For hundreds of years after the word queue entered the lexicon, not much changed about the way we wait in (…)

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Blog | 7 minutes

Tips for Implementing a BOPUS System

In business, it feels like there’s an acronym for everything. With so many new and emerging technologies being created, it’s (…)

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Blog | 6 minutes

How Does a Virtual Queue Work?

With so many new and emerging technologies being created every day, industries across the board are transitioning from traditional methods (…)

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Blog | 6 minutes

Where to Position Your Self Check-In Kiosk

As you know, there’s a lot that goes into managing the day-to-day operations of a business. From human resources to (…)

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Blog | 6 minutes

5 Reasons Why Qtrac Is the Perfect Solution for Your Mobile Queueing Needs

Anyone who waits in a line is part of a queue, from standing in a physical line at the grocery (…)

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Blog | 7 minutes

A Modern Approach to Telling Customers “Get In Line”

When customers need to visit a business and require service, waiting in line is almost a certainty. But if their (…)

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Blog | 6 minutes

Evaluating the Take-a-Number System

People hate waiting in line, especially long ones that snake around seemingly without any organization. Not only do customers lack (…)

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Blog | 6 minutes

Breaking Down the Different Types of Queue Systems

Waiting in a line, or a queue, is rarely something we look forward to. Queuing theory—the study of how queues (…)

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Guides | 5 min

The Qtrac Onboarding Process

The Qtrac virtual queue management and appointment scheduling platform allows organizations to enhance the customer experience, boost efficiency, and even (…)

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Video | 8 Min Watch

Carrier Enterprise Puts People First with Qtrac

Carrier Enterprise’s Melissa Silva joins us to discuss how virtual queuing has affected their businesses. Carrier Enterprise is the largest (…)

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Blog | 4 minutes

How Investing in Queuing Software Enhances the Overall Customer Experience of your Business

Most of us expect to wait in line when we do our Christmas shopping in person or when we visit (…)

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Blog | 4 minutes

5 Reasons Why Your Business Needs a Virtual Appointment System

As much as some people prefer human communication when interacting with a business, just about every consumer craves convenience and (…)

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Video | 7 Min Watch

Humane Society’s Switch To Virtual Queuing

Chris Thompson from the Humane Society of Broward County joins Qtrac’s Katia Colwell to discuss how Qtrac has transformed their (…)

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Video | 8 Min Watch

Bowie State University Enrolls with Qtrac

Bowie State University’s Maurice Tyler sits down with Katia Colwell from Qtrac to go through the university’s transition to virtual (…)

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Video | 8 Min Watch

C&W Communications Chooses Qtrac

C&W Communications is one of the leading telecommunications providers across the Caribbean and Latin America. In this short interview, Sherie (…)

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Video | 13 Min Watch

Top Jamaican Bank Switches to Qtrac

NCB’s Sharon D. Williams, Head of  Group Client Experience, sits down for a brief chat with Steve Covate, Vice President (…)

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Guides | 5 min

Do You Need a Queue Management System?

Did you know that 77% of customers surveyed said they are unlikely to revisit a business that made them wait (…)

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Blog | 4 minutes

4 Reasons Why Your Customers Will Benefit From an Electronic Queueing System

Standing in line, getting placed on hold, and enjoying a drink at the bar while you wait for your table (…)

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Blog | 8 minutes

How to Improve Customer Flow with a Queue Management System

  In its most basic form, customer flow is your customers’ or clients’ movement as they interact with your business. (…)

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Blog | 7 minutes

7 Signs You Have This Retail Problem (And The Solution)

Virtual queuing is a relatively new concept. The first use of the word queue in relation to people standing in (…)

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Blog | 6 minutes

What Is a Customer Queue Management System? Here’s What You Need to Know.

Waiting in line for anything—at the deli counter when you’re grocery shopping, in the drive-thru of a fast food restaurant, (…)

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Blog | 5 minutes

The Value Behind a Virtual Queue at a Bank

Despite the increased popularity of online banking, many customers still prefer to visit a branch to conduct their financial transactions. (…)

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Blog | 5 minutes

7 Examples of Successful Enterprise Queuing Solutions

Your customers’ perception of their experience waiting in line—a queue—for service can make the difference between growing your business with (…)

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Blog | 7 minutes

How Online Queue Systems Increase Revenue

Any time you stand in a line waiting for service—at your local coffee shop, at a restaurant with the buzzy (…)

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Blog | 7 minutes

How to Choose the Right Queue Management Software

No one likes to wait in line, but we all expect it as part of life. But the advent of (…)

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Blog | 6 minutes

4 Benefits a Smart Queuing System Brings to Your Business

A long line of people or a crowded lobby of customers waiting for service in this era of COVID-19 may (…)

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Blog | 8 minutes

7 Capabilities Your Queue Management System Software Must Have

Virtual queue management technology is transforming how people wait for service—and how organizations operate. No longer must customers endure a (…)

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Blog | 8 Minutes

What to Look for in a QR Code Check-In System

QR codes are all over the place today. Even though the funny-looking images have been around for nearly 30 years, (…)

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Case Study | 7 minutes

The Associate Will See You Now: Qtrac Enables 137K+ MSGCU Members to Schedule Appointments

Michigan Schools and Government Credit Union (MSGCU) serves hundreds of thousands of Michiganders at their 17 branches in the Metro (…)

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Case Study | 7 minutes

Not All Queue Management Software is Alike: Carrier Enterprise Switches to Qtrac for a Complete Solution

Carrier Enterprise, part of the largest HVAC distributor network in North America, sells HVAC units, parts, supplies and installation tools (…)

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Case Study | 7 minutes

University Queue Management System: A Case Study

San Diego State University Adopts Qtrac® for Virtual Queue Management and Wait Time Transparency Every semester during the open enrollment (…)

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Blog | 8 Minutes

How to Choose the Best Visitor Management System

A customer enters a business or nears a service counter and instantly—and sometimes unconsciously—assesses the situation. Is there a crowd? (…)

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Blog | 8 Minutes

The Problem with the Take-a-Number System

You’re in a hurry after work and want to pick up some steaks from the local butcher to grill for (…)

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Blog | 8 Minutes

How a Queue Management System Helps Your Small Business Stand Out

A positive customer experience is crucial for businesses of all sizes. But for small businesses, creating an exceptional customer experience (…)

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Blog | 8 Minutes

4 Reasons Why You Should Construct Your Own Queuing System

Today’s customer wants to be treated like more than just a customer by the brands they frequent. Personalization matters more (…)

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Blog | 8 minutes

How to Improve Your Patient Queue Experience

Waiting rooms, across a spectrum of businesses and industries, often annoy people who are stuck waiting in them. For example, (…)

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Blog | 8 Minutes

Effective Lobby Management System Strategies

Lobby management has always been a big concern for many businesses—from banks and credit unions to healthcare providers and customer-facing (…)

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Blog | 8 Minutes

Using Data to Debunk 6 Common Myths About Virtual Queuing

Virtual queue management systems are revolutionizing how organizations handle their queues and deliver the best waiting experience possible to the (…)

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Blog | 8 Minutes

How to Improve Customer Service with a Queue Management System

Great customer service is a cornerstone for an organization’s long-term success. Whether someone is returning an item, getting a repair, (…)

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Blog | 8 Minutes

Virtual Queuing: How Digitizing the Waitlist Experience Makes for Better Customers

Do you dream of perfect customers? People who buy a lot, don’t monopolize your staff’s time, treat employees with respect, (…)

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Case Study | 7 minutes

Contractor Badging

Qtrac’s virtual queue management platform takes the hassle out of the contractor badging process. Learn how to streamline efficiency and improve security with Qtrac.

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Blog | 8 minutes

A Quick Guide to Queuing Theory

Businesses and organizations that serve customers in a physical location have many operational needs, including a way for those customers (…)

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Blog | 5 minutes

Leveraging Virtual Queuing Data: What Type of Metrics Measure Customer Satisfaction

Customer satisfaction is so important to success. Consider these two statistics from Salesforce: Eighty percent of consumers value experience as (…)

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Blog | 4 minutes

Understaffed Businesses? 4 Ways Virtual Queue Management Solutions Can Help

The struggles understaffed businesses face often result in a vicious cycle. Current employees feel crunched because there are not enough (…)

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Blog

5 Qtrac Queuing Solution Features for Your Business Needs

Electronic queuing solutions improve the customer journey and may even reduce average wait times. These benefits on their own are (…)

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Blog

What Makes Qtrac the Best Queue Management System?

As much as consumer behavior, technology, and operational management have changed over the decades, some things have remained the same—notably, (…)

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Blog | 6

Using Appointment Scheduling to Grow Sales with a Small Workforce

The Great Resignation is delivering a lasting impact on how U.S. businesses operate. In September 2021, a record 4.4 million (…)

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Blog

How Virtual Queuing Helps You Service Customers with Less Staff

Businesses continue to struggle with staffing their operations, and the dilemma is taking its toll on the customer experience. A (…)

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Blog | 8 minutes

How Virtual Queues Positively Impact Customer Behavior

Most customer-facing organizations design their operations to maximize positive customer behavior. Floor layouts may emphasize comfort and maneuverability so that (…)

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Blog | 5 minutews

6 Steps for Optimizing Your Organization’s Virtual Queue with System Data

Since the first cash register was invented in 18791, technology has played an integral role in how businesses operate more (…)

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Blog | 5 minutes

5 Ways Your Online Queue System Affects the Bottom Line

Many businesses see long lines of customers as a positive sign. People are in your business, which, in this era (…)

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Blog | 5 minutes

How Queue Management Systems Boost College and University Retention

Student retention can be a challenge at colleges and universities. The COVID-19 pandemic raised the stakes. In a 2021 report, (…)

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Blog

SMS Queue: Understanding the Fundamentals

In 2019, Americans sent 2.1 trillion text messages from their wireless devices.1 That’s an astonishing number, and when you do (…)

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Blog

How to Handle Walk-In Appointments with Virtual Queuing

To welcome walk-in customers or not to welcome walk-in customers—that is the question many appointment-based organizations face. Walk-in appointments can (…)

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Case Study

ACE Hardware Case Study

Virtual waiting lines improve the customer experience for Paint, Keys, and other in-store services. Country ACE Hardware, located in Granby, (…)

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Blog | 5 minutes

Building Frictionless Customer Experience with Queue Machine Systems

A study from the CMO Council, as reported by Inc.com, found that 47 percent of consumers will ditch a brand (…)

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Blog | 6 minutes

6 Features of Appointment Scheduling Solutions That Will Streamline Your Business

Scheduling an appointment should be a revenue-driving action on the customer’s part. Someone calls you and books a time to (…)

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Blog

5 Use Cases for Queue Management Software

Step outside of your professional shoes for a moment and into your role as a consumer and a human being. (…)

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Blog | 4 minutes

4 Ways Virtual Queuing is Taking Hold in Retail

If our experience in recent years is any indication, getting rid of retail queues—or at least minimizing their negative impact (…)

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Blog

4 Ways to Reduce Perceived Wait Time up to 40% with a Queue Management System

When it comes to customer satisfaction and lines, it might actually be more important to manage the perception of the (…)

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Blog | 2 minutes

9 Benefits of a Queue Management System

Are long lines avoidable? Some businesses would answer no, even though there are proven strategies for minimizing customer wait times. (…)

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Blog | 4 minutes

8 Key Benefits of a Virtual Queue

Virtual queuing is gaining notice across industries as a powerful way to transform the way customers wait for service. By (…)

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Blog

What Does BOPUS Mean and Does it Affect Revenue?

In consumers’ seemingly endless quest to have their cake and eat it, too, buy online, pick up in store (BOPUS) (…)

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Blog | 5 minutes

Virtual Queuing for Colleges and Universities

You see the photos and videos every winter (at least until the last one, thanks to the pandemic): college students (…)

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Blog | 5 minutes

Why Veterinary Clinics and Animal Hospitals Are Using a Queue Management System

Wait times have always been a big concern for veterinary clinics and animal hospitals. Even with an appointment, pets and (…)

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Blog | 7 minutes

Patient Journey Mapping with an Advanced Queuing System

Long waits may be inevitable in healthcare, but that doesn’t mean patients are happy about the situation. A 2018 report (…)

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Blog | 7 minutes

Quick Guide: Queue Management System Implementation

Once upon a time—really, not that long ago—all toll road drivers had to stop at a booth to get a (…)

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Blog | 8 minutes

What Is a Virtual Queue?

The term “virtual” is thrown around a lot and often implies something super high-tech—such as virtual reality, virtual private networks, (…)

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Blog | 5 minutes

5 Ways to Improve Customer Flow Management with Queue Software

With a little bit of light on the horizon that the COVID-19 pandemic might be winding down, Americans are ready (…)

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Blog | 5 minutes

7 Ways Virtual Queuing Solutions Enhance the Customer Experience

As the COVID-19 pandemic begins to slowly wind down in the United States and other parts of the world, customer (…)

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Blog | 5 minutes

Utilizing Queue Management Systems to Drive New Business

In today’s economy, efficiency and experience are vital in appealing to new customers. Surprisingly, the way some emergency rooms market (…)

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Blog | 5 minutes

Effective Queue Flow Management in 5 Easy Steps

The sight of a long line in your store or location could be seen as a sign of success. You (…)

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Qtrac Academy | 30 Seconds

Digital Queuing: Helping Customers Without Mobile Devices

Not all customers will have a mobile device or smartphone. Yet businesses can still use their digital queuing systems to (…)

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Qtrac Academy | 30 Seconds

Appointment Scheduling with Qtrac Virtual Queuing

Appointment scheduling and booking using the Qtrac virtual queuing system is easy. Learn how customers can quickly book and schedule (…)

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Qtrac Academy | 42 Seconds

The Virtual Queue: Effective Use When Foot Traffic is Low

When foot traffic is low, it’s a perfect time to help educate customers on how to use the virtual queue. (…)

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