Studies have proven that as wait time increases, customer satisfaction decreases.
How a WhatsApp Business Integration Can Improve Your Customer Flow
What’s up with WhatsApp? As it turns out, it can be a game changer for you and your business. This (…)
Is a Customer Flow Management System the Same as a Queue Management System?
No matter what public place you visit, you’ll likely wait in some form of queue. Shared cultural norms simply demand (…)
5 Ways to Improve Customer Flow Management for Telecommunications
Managing a telecom business comes with many frustrating pain points: rapidly changing tech, network reliability, industry competition, and more … (…)
Why Customer Flow Management Is Vital to Your Business
What’s the most challenging part of your day as a business owner? If you work in any retail or service (…)
Quick Links for Qtrac Login
Need a handy launchpad to log in and manage your Qtrac experience? We’ve got you covered. Here’s everything you need (…)
Using Virtual Queues for Concessions at Sporting Events, Concerts, and Movies
Picture this: You’ve just found your seats at a highly anticipated matchup that will decide the fate of your favorite (…)
Is a Waiting Number System Right for Your Business?
A waiting number system isn’t a new concept. For decades, businesses and organizations have invited patrons to take a number (…)
What is a Virtual Order Queue?
Virtual order queues are reshaping the way brands approach customer service. They can make lives a lot easier for employees (…)
How Virtual Queuing Can Improve Operations Management on a Military Base
Military bases run on organization and efficiency. Daily operations proceed seamlessly—everything is in its place and everyone gets what they (…)