Reports and Analytics
Drive growth using actionable data.
Real-time intelligence and robust reporting empowers your team to learn, adapt, and continuously improve the service experience.
Dashboards make it clear
Real-time dashboards provide actionable insights for improving the service experience now, when the need is high and the impact is greatest.
Real-time alerts spark action
Configurable conditional alerts spur your front-line service team into action, capitalizing on opportunities and resolving potential issues before they get out of hand.
The Agency Efficiency Report
Align service with customer need to improve efficiency
Capture historical data such as average and maximum service times, average transactions, and employee utilization to understand service loads, staffing levels, and service complexity.
The Customer Experience Report
Adapt and improve after each customer interaction
Vital historical statistics such as average and maximum wait times, service size, queue size, no shows, abandonment, and more help improve the customer journey.
Identify trends and business patterns
Knowing the past is an important first step in preparing for the present. Qtrac’s reporting suite compares performance across time periods, services, and locations to inform your future actions.
Optimize and improve efficiency
Be exactly the right amount of busy by understanding capacity, allocation, and service time performance, and comparing to customer demand on a local, regional, and global level.
Discover the story behind your data
- Conditional alerts based on configurable KPI’s provide an easy-to-see, heads-up to the service team.
- Customizable management screens provide actionable data about what’s happening right now.
Dynamic Report Generation
- Qtrac’s drag-and-drop Report Builder delivers valuable insights to drive operational improvements.
- Pre-defined reports, such as Service Productivity and Customer Experience, provide useful data for most routine queries.
- Analyze data at the local, regional, or enterprise level using hourly, weekly, or day-to-day formats.
- Flexible data export provides for offline analysis using a wide range of external tools.
- Visualize, dissect, and analyze Qtrac data directly from your B/I platform with our intuitive API.