Education

Standing in line, getting placed on hold, and enjoying a drink at the bar while you wait for your table (…)

Virtual queuing is a relatively new concept. The first use of the word queue in relation to people standing in (…)

Virtual queue management systems are revolutionizing how organizations handle their queues and deliver the best waiting experience possible to the (…)

Do you dream of perfect customers? People who buy a lot, don’t monopolize your staff’s time, treat employees with respect, (…)

Customer satisfaction is so important to success. Consider these two statistics from Salesforce: Eighty percent of consumers value experience as (…)

The struggles understaffed businesses face often result in a vicious cycle. Current employees feel crunched because there are not enough (…)

Electronic queuing solutions improve the customer journey and may even reduce average wait times. These benefits on their own are (…)

As much as consumer behavior, technology, and operational management have changed over the decades, some things have remained the same—notably, (…)

Most customer-facing organizations design their operations to maximize positive customer behavior. Floor layouts may emphasize comfort and maneuverability so that (…)