Qtrac for Healthcare

Create great patient journeys

Healthcare Queue Management
and Appointment Scheduling System

Personalize service, improve efficiency, and deliver a remarkable patient experience. Qtrac’s tools and insights give providers, pharmacies, and diagnostic/testing centers an edge in creating a flawless patient journey.

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Duke Health
The Blood bank in Malta
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Why Qtrac Virtual Queuing?

Less Scheduling, More Care

Spend less time booking and more time providing care. Patients are guided through an automated workflow to schedule their own appointment.

Increased patient satisfaction

Efficiently Manage Resources

Maximize time and resource utilization by matching provider skills, equipment, and rooms to patient needs, ensuring cost-effective service delivery.

Reduced service costs

Serve More Patients

Qtrac’s engagement tools help reduce no-shows and cancellations, while historical data and insights help you plan for and schedule resource allocation.

Improved patient engagement
Experience Qtrac

Check out how patients are “checking-in”

It’s never been easier for patients to connect and engage.
Experience Qtrac for yourself.

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Scan this code to see Qtrac in action (touch, for mobile)..

Virtual Queuing Case Study:

Qtrac manages patient load at Animal Hospital

As a walk-in practice, wait times were always a reality for Ann Arbor Animal Hospital. The convenience of same-day service was usually offset by the inconvenience of long wait times. Add to this the ongoing restrictions from the pandemic, and the clinic was experiencing even longer wait times than usual.

AAAH decided that Qtrac would provide both efficient appointment management and effective patient communication, while Lavi Industries’ deep queue management expertise would assure that all of their needs and their customers’ expectations would be addressed.

Read the case study
Key Benefits

Quality healthcare starts with an exceptional patient experience.

Promote Safety

Allow patients to wait in the safety of their cars or doing other things. Qtrac’s transformative technology enables occupancy control and promotes social distancing.

Improve Service

Improve service and efficiency by connecting your patients with the staff best-suited to serve them and an automated service flow that reduces wait time and patient frustration.

Get Personal

Empower your staff with data and insights into every waiting patient so that they can prepare and deliver a personalized, meaningful experience.

Increase Engagement

Connect with your patients on their mobile device, engaging them with direct messages and two-way texting conversations.

Boost Loyalty

Patients have come to expect long waits for their healthcare needs. Now, more than ever, is the time to breed lifelong loyalty through new, efficient, and safe queuing methods.

Serve Everyone

Leave no patient behind! Qtrac’s industry-leading accessibility features ensure patients needing additional assistance have the best experience.

You're next! Please make your way to the LAB to prepare for service.
Use Cases

Qtrac improves service delivery throughout the patient journey

  • Appointments
  • Walk-ins & Urgent Care
  • Admitting
  • Medical Labs
  • Diagnostic Facilities
  • Pharmacy
  • Testing Centers
  • Vaccine Distribution
Pharmacy Spotlight:

Why is Everyone Standing Around?

The act of standing in line at the pharmacy hasn’t changed much in decades. Customers form queues for different reasons, some to submit their prescriptions, others to consult with pharmacists or see on-site clinicians, and still others to pick-up their meds. All of this waiting time could undoubtedly be better spent doing other things.

When it comes to modernizing the pharmacy waiting line, rarely will there be a more opportune time than now. Read on about how pharmacies are improving operational efficiency and their customer experience.

Read the article
“(The Qtrac team) got to know us, making us feel like a priority from day one, and worked with us to come up with customizations that would fit our need.”
Katherine Griebe, Ann Arbor Animal Hospital
Qtrac Features

Flexible solutions to meet your needs.

Eliminate lines with Virtual Queuing

Easily manage patients plus gain insights into their needs prior to serving them.

Learn about virtual queuing

Manage capacity with Appointment Scheduling

Control and manage workload and occupancy to maximize efficiency.

Discover Qtrac appointment scheduling

Engage and connect with Mobile Queuing

Communicate directly with patients for the ultimate personalized experience.

View Qtrac mobile queuing

Gather insight with Reports and Analytics

Easily uncover data to create efficiencies and new opportunities for growth.

Learn about Qtrac reporting

Future-proof with an agile Tech Stack

Ensure security and scalability with Qtrac’s robust SaaS system architecture.

Learn about Qtrac's technology

Ensure success with world-class Support

Qtrac's dedicated team of experts ensure a successful project.

Discover our world-class support

Get rid of long lines with Virtual Queuing

Eliminate patient frustration and improve brand loyalty.

Learn about virtual queuing

Skip the wait with Appointment Scheduling

Appointment reminders keep patients on time and reduce no-shows.

Discover Qtrac appointment scheduling

Enjoy the wait anywhere with Mobile Queuing

Wait-time notifications offer engagement opportunities.

View Qtrac mobile queuing

Ready to transform the patient journey?

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