Create great patient journeys
Healthcare Queue Management and Appointment Scheduling System
Personalize service, improve efficiency, and deliver a remarkable patient experience. Qtrac’s tools and insights give providers, pharmacies, and diagnostic/testing centers an edge in creating a flawless patient journey.
Less Scheduling, More Care
Spend less time booking and more time providing care. Patients are guided through an automated workflow to schedule their own appointment.
Increased patient satisfactionEfficiently Manage Resources
Maximize time and resource utilization by matching provider skills, equipment, and rooms to patient needs, ensuring cost-effective service delivery.
Reduced service costsServe More Patients
Qtrac’s engagement tools help reduce no-shows and cancellations, while historical data and insights help you plan for and schedule resource allocation.
Improved patient engagementCheck out how patients are “checking-in”
It’s never been easier for patients to connect and engage.
Experience Qtrac for yourself.
Qtrac manages patient load at Animal Hospital
As a walk-in practice, wait times were always a reality for Ann Arbor Animal Hospital. The convenience of same-day service was usually offset by the inconvenience of long wait times. Add to this the ongoing restrictions from the pandemic, and the clinic was experiencing even longer wait times than usual.
AAAH decided that Qtrac would provide both efficient appointment management and effective patient communication, while Lavi Industries’ deep queue management expertise would assure that all of their needs and their customers’ expectations would be addressed.
Read the case studyQuality healthcare starts with an exceptional patient experience.
Promote Safety
Allow patients to wait in the safety of their cars or doing other things. Qtrac’s transformative technology enables occupancy control and promotes social distancing.
Improve Service
Improve service and efficiency by connecting your patients with the staff best-suited to serve them and an automated service flow that reduces wait time and patient frustration.
Get Personal
Empower your staff with data and insights into every waiting patient so that they can prepare and deliver a personalized, meaningful experience.
Increase Engagement
Connect with your patients on their mobile device, engaging them with direct messages and two-way texting conversations.
Boost Loyalty
Patients have come to expect long waits for their healthcare needs. Now, more than ever, is the time to breed lifelong loyalty through new, efficient, and safe queuing methods.
Serve Everyone
Leave no patient behind! Qtrac’s industry-leading accessibility features ensure patients needing additional assistance have the best experience.
Qtrac improves service delivery throughout the patient journey
- Appointments
- Walk-ins & Urgent Care
- Admitting
- Medical Labs
- Diagnostic Facilities
- Pharmacy
- Testing Centers
- Vaccine Distribution
Why is Everyone Standing Around?
The act of standing in line at the pharmacy hasn’t changed much in decades. Customers form queues for different reasons, some to submit their prescriptions, others to consult with pharmacists or see on-site clinicians, and still others to pick-up their meds. All of this waiting time could undoubtedly be better spent doing other things.
When it comes to modernizing the pharmacy waiting line, rarely will there be a more opportune time than now. Read on about how pharmacies are improving operational efficiency and their customer experience.
Read the articleFlexible solutions to meet your needs.
Eliminate lines with Virtual Queuing
Easily manage patients plus gain insights into their needs prior to serving them.
Learn about virtual queuing
Manage capacity with Appointment Scheduling
Control and manage workload and occupancy to maximize efficiency.
Discover Qtrac appointment scheduling
Engage and connect with Mobile Queuing
Communicate directly with patients for the ultimate personalized experience.
View Qtrac mobile queuing
Get rid of long lines with Virtual Queuing
Eliminate patient frustration and improve brand loyalty.
Learn about virtual queuing
Skip the wait with Appointment Scheduling
Appointment reminders keep patients on time and reduce no-shows.
Discover Qtrac appointment scheduling
Enjoy the wait anywhere with Mobile Queuing
Wait-time notifications offer engagement opportunities.
View Qtrac mobile queuing4 Ways to Improve the Patient Experience with Queue Management
From scheduling an appointment to waiting to see the doctor, waiting is an inevitable part of the patient experience. Fortunately, (…)
How to Use Virtual Queuing to Automate the Flow of Patient Care
The daily routine of managing patient care in a healthcare setting typically involves serving a large number of patients. Especially (…)
How Virtual Queuing Improves Pharmacy Queue Management
Why is Everyone Standing Around? Pharmacy Queue Management Can Help. The act of standing in line at the pharmacy hasn’t (…)