Enjoy the wait
Passenger Queue Management
and Appointment Scheduling
Create a safer, more streamlined passenger journey with engaging technology that elevates your service and ensures more travelers reach their final destination.
Transform the passenger experience.
Alleviate Passenger Anxiety
Virtually queuing travelers, while providing regular service updates as they wait comfortably, dramatically reduces anxiety. Relaxed travel is the key to a safe and expeditious journey.
Efficiently Resolve Passenger Needs
Timeliness is critical for safe and relaxed travel. Quickly understanding passenger needs in real-time, while they wait, will allow for faster resolutions so you can get them back on their way.
Create a Friendly Service Environment
Empowering staff with tools that proactively inform them of passenger needs, while simultaneously freeing passengers to choose how they wait, creates effective and enjoyable interactions.
Streamline the Passenger Journey
Delayed or disrupted journeys are unavoidable. Delivering world-class service, especially when passengers need it the most, is a critical point of differentiation.
Getting more travelers to their destination, alleviating passenger anxiety when journeys are disrupted, and creating a more personalized, frictionless experience is the surest way to boost loyalty.
Qtrac improves service delivery throughout the passenger journey
- Service Counters
- Airport Offices
- Security Checkpoints
Customer Service Centers
Flight delays and cancellations place a high burden on all airline customer service operations. Passengers in these situations are generally frustrated, stressed, tired, and wanting answers.
Customer service agents are equally pressed to find solutions to keep customers happy.
A major airline saw this universal challenge as a unique opportunity to improve their operations and deliver world-class service.Read use case
Flexible solutions to meet your business needs
Eliminate lines with Virtual Queuing
Easily manage passengers plus gain insights into their needs prior to serving them.Learn More
Balance workload with Appointment Scheduling
Control and manage workload and occupancy to maximize efficiency.Learn More
Engage and connect with Mobile Queuing
Communicate directly with passengers for the ultimate personalized experience.Learn More
Get rid of long lines with Virtual Queuing
Eliminate passenger frustration and improve brand loyalty.Learn More
Skip the wait with Appointment Scheduling
Appointment reminders keep travelers on time and reduce no-shows.Learn More
Enjoy the wait anywhere with Mobile Queuing
Wait-time notifications offer marketing and informational opportunities.Learn More
ResourcesSee all resources
4 Ways to Reduce Perceived Wait Time up to 40% with a Queue Management System
When it comes to customer satisfaction and lines, it might actually be more important to manage the perception of the (…)
Virtual Queuing Transforms Customer Experiences Across Industries
Across a wide range of industries, virtual queuing technology can help take the customer experience from good to great by (…)