Grocery

Virtual queuing is a relatively new concept. The first use of the word queue in relation to people standing in (…)

Businesses and organizations that serve customers in a physical location have many operational needs, including a way for those customers (…)

Customer satisfaction is so important to success. Consider these two statistics from Salesforce: Eighty percent of consumers value experience as (…)

The struggles understaffed businesses face often result in a vicious cycle. Current employees feel crunched because there are not enough (…)

Businesses continue to struggle with staffing their operations, and the dilemma is taking its toll on the customer experience. A (…)

Since the first cash register was invented in 18791, technology has played an integral role in how businesses operate more (…)

Many businesses see long lines of customers as a positive sign. People are in your business, which, in this era (…)

Scheduling an appointment should be a revenue-driving action on the customer’s part. Someone calls you and books a time to (…)

Are long lines avoidable? Some businesses would answer no, even though there are proven strategies for minimizing customer wait times. (…)