Mobile Queuing

Engage and connect with customers where they spend most of their time—on their mobile devices—then deliver tailored experiences that keep them coming back for more.

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Queue joined! The current wait time is 12 minutes.
Travis County
Bowie State University
Williamson County TX
Why Qtrac mobile queuing?

Increase Conversions

Omnichannel, personalized interactions boost impressions, improve engagement, and help close more business.

Improve Service

Two-way communication arms your team with the data to provide effective, tailored customer experiences.

Boost Loyalty

Free customers to wait for service on their own terms, creating a more pleasant service experience.

The Customer

Finally, enjoy the wait

  • Turn wait time into “me” time.
  • Push notifications reduce waiting anxiety.
  • Communicate with the service team in real time.
  • Checking-in to a queue Checking-in to a queue
  • Tracking queue position Tracking queue position
  • Contacting a service team Contacting a service team
  • Being called to service Being called to service
The Service Team

Build rapport with customers

  • SMS messaging, email, and their own personalized “Wait Screens” keep customers informed every step of the way.
  • Qtrac is always on, collecting and gathering data that enables your team to deliver a personalized, tailored experience.
  • Two-way communication provides critical information and feedback that enables a  frictionless service experience.
WhatsApp Integration

Increase your reach

Qtrac offers the option to use WhatsApp for your mobile queue.

WhatsApp is one of the most popular messaging apps in the world, with over 2.2 billion monthly active users. Integrating with WhatsApp can assist with reaching a wider audience and engaging with customers more

  • See the WhatsApp Integration in action See the WhatsApp Integration in action
Using WhatsApp for Your Mobile Queue

Enjoy the benefits of a WhatsApp Integration

Improved Customer Experience

  • WhatsApp offers a more conversational and interactive way of communicating with users compared to traditional SMS.
  • Make use of Emojis to provide playfulness and comfortability to customer communication.

Higher Engagement

  • SMS messages have much higher open and response rates compared to email, and WhatsApp has even higher engagement rates than SMS.
  • By integrating with WhatsApp, the chances of messages being read and acted upon will be increased.


  • WhatsApp offers a very cost-effective way of communicating with customers, especially for international communication.
  • By integrating with WhatsApp, money on SMS fees can be saved and overall communication costs can be reduced.

Enhanced Security

  • WhatsApp uses end-to-end encryption to secure messages, which provides an additional layer of security for communications with customers.
Mobile Queuing for

In-Store and Curbside Pickup

Today’s retailers and businesses are faced with extraordinary realities and responsibilities. For many, the ability to offer in-store and curbside pickups is crucial to their very existence. For others, it’s an additional way to deliver a remarkable customer experience.

Whether looking to start an in-store or curbside pickup program or perfect an existing one, there are some tried and true practices to keep in mind. These best practices combine technology, products, and strategies to optimize the customer journey.

Read the guide

Reach and connect with customers on their mobile devices.

Real-time Engagement

  • Connect with customers via SMS and email before and after their service.

Personalized Wait Screen

  • Increase marketing impressions with tailored banner advertising pushed to the “Wait Screen.”

Two-way Text Messaging

  • Keep customers in the loop every step of the way.
  • Standard SMS and WhatsApp integration

Confirmations and Reminders

  • Reduce no-shows and increase engagement with email and SMS notifications.

Frequently Asked Questions about Mobile Queuing

What is mobile queuing?

A mobile queue, also known as a virtual queue, is a queuing system that allows customers to wait for their turn to be helped without being confined to standing in a physical line.

How do people check into the mobile queue?

Easily! People can check in by scanning a QR code on a sign, sending an SMS text, or checking in with a greeter.

Is it easy to check into the mobile queue?

Yes! Thousands of people every day check into Qtrac mobile or virtual queues across the world.

Do I still need physical queuing lines?

It depends. Some businesses already have physical lines and occasionally use them to let customers know where to go when it’s their turn to be helped.

How much does a mobile queue cost?

The price varies from a single location to companies with hundreds of locations. Qtrac starts at $238.59 per location, and there are discounts available for multi-site locations.

Customer Loyalty
“I recently brought my dog in for care and the queue worked great! Keep up the good work!”
End User, Social media comment

Ready to connect with Mobile Queuing?

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