Hospitality

Blog | 8 minutes

A Quick Guide to Queuing Theory

Businesses and organizations that serve customers in a physical location have many operational needs, including a way for those customers (…)

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Blog | 5 minutes

Leveraging Virtual Queuing Data: What Type of Metrics Measure Customer Satisfaction

Customer satisfaction is so important to success. Consider these two statistics from Salesforce: Eighty percent of consumers value experience as (…)

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Blog

Understaffed Businesses? 4 Ways Virtual Queue Management Solutions Can Help

The struggles understaffed businesses face often result in a vicious cycle. Current employees feel crunched because there are not enough (…)

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Blog

5 Qtrac Queuing Solution Features for Your Business Needs

Electronic queuing solutions improve the customer journey and may even reduce average wait times. These benefits on their own are (…)

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Blog

What Makes Qtrac the Leading Queue Management System?

As much as consumer behavior, technology, and operational management have changed over the decades, some things have remained the same—notably, (…)

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Blog | 6

Using Appointment Scheduling to Grow Sales with a Small Workforce

The Great Resignation is delivering a lasting impact on how U.S. businesses operate. In September 2021, a record 4.4 million (…)

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Blog

How Virtual Queuing Helps You Service Customers with Less Staff

Businesses continue to struggle with staffing their operations, and the dilemma is taking its toll on the customer experience. A (…)

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Blog | 8 minutes

How Virtual Queues Positively Impact Customer Behavior

Most customer-facing organizations design their operations to maximize positive customer behavior. Floor layouts may emphasize comfort and maneuverability so that (…)

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Blog | 5 minutews

6 Steps for Optimizing Your Organization’s Virtual Queue with System Data

Since the first cash register was invented in 18791, technology has played an integral role in how businesses operate more (…)

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