Healthcare

Standing in line, getting placed on hold, and enjoying a drink at the bar while you wait for your table (…)

Virtual queuing is a relatively new concept. The first use of the word queue in relation to people standing in (…)

Waiting in line for anything—at the deli counter when you’re grocery shopping, in the drive-thru of a fast food restaurant, (…)

Your customers’ perception of their experience waiting in line—a queue—for service can make the difference between growing your business with (…)

Any time you stand in a line waiting for service—at your local coffee shop, at a restaurant with the buzzy (…)

No one likes to wait in line, but we all expect it as part of life. But the advent of (…)

A long line of people or a crowded lobby of customers waiting for service in this era of COVID-19 may (…)

Virtual queue management technology is transforming how people wait for service—and how organizations operate. No longer must customers endure a (…)

A customer enters a business or nears a service counter and instantly—and sometimes unconsciously—assesses the situation. Is there a crowd? (…)