Public Sector

Blog | 8 minutes

A Quick Guide to Queuing Theory

Businesses and organizations that serve customers in a physical location have many operational needs, including a way for those customers (…)

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Blog | 5 minutes

Leveraging Virtual Queuing Data: What Type of Metrics Measure Customer Satisfaction

Customer satisfaction is so important to success. Consider these two statistics from Salesforce: Eighty percent of consumers value experience as (…)

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Blog

Understaffed Businesses? 4 Ways Virtual Queue Management Solutions Can Help

The struggles understaffed businesses face often result in a vicious cycle. Current employees feel crunched because there are not enough (…)

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Blog

5 Qtrac Queuing Solution Features for Your Business Needs

Electronic queuing solutions improve the customer journey and may even reduce average wait times. These benefits on their own are (…)

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Blog | 5 minutews

6 Steps for Optimizing Your Organization’s Virtual Queue with System Data

Since the first cash register was invented in 18791, technology has played an integral role in how businesses operate more (…)

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Blog | 5 minutes

5 Ways Your Queue Management System Affects the Bottom Line

Many businesses see long lines of customers as a positive sign. People are in your business, which, in this era (…)

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Blog

SMS Queue: Understanding the Fundamentals

In 2019, Americans sent 2.1 trillion text messages from their wireless devices.1 That’s an astonishing number, and when you do (…)

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Blog

Walk-In Appointments vs. Appointment Scheduling: How Qtrac Can Help with Both

To welcome walk-in customers or not to welcome walk-in customers—that is the question many appointment-based organizations face. Walk-in appointments can (…)

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Blog | 2 minutes

9 Benefits of a Queue Management System

Are long lines avoidable? Some businesses would answer no, even though there are proven strategies for minimizing customer wait times. (…)

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