Designing Effective Public Queuing and Pedestrian Flow Systems

Public Queuing and Pedestrian Flow Systems – AIA Accredited Course

Our latest AIA-accredited course offers professionals an understanding of effective queue design and the roles different queue management equipment play in the structural integrity of the space, and the health, safety, and welfare of the public.

You'll learn how:

Queue structure, accessibility, and aesthetics influence the queuing experience.

Queuing equipment affects comfort level, engagement, and wait time.

Each project stakeholder has needs and goals that impact planning and design.

Course purpose:

Public Queuing and Pedestrian Flow Systems – AIA Accredited Course

A well-designed queuing system not only offers structure, efficiency, safety, and accessibility it can also enhance the aesthetics and visual appeal of an environment.

This course presents an overview of the important factors that need to be considered when designing and specifying public queuing and pedestrian flow systems to facilitate a positive and orderly waiting experience.

Learning objectives:

After taking this program, participants will be able to:


  • Identify and compare the variable characteristics of different queuing processes and understand their effect on the safety and welfare of users and the efficiency of the system.
  • Recognize the unique benefits of different queuing and pedestrian flow equipment in order to choose a system that best suits the structural and safety requirements of the project, the environment of the architectural space, and the people who use it.
  • Distinguish between a variety of installation styles and methods to ensure a safe, site-appropriate system design and aesthetic.
  • Discuss relevant standards for safe system design and codes relating to provisions for users with disabilities, such as those laid out in ADA guidelines.

Book an in-person or virtual course today.

By continuing to browse this site, you accept the terms of our personal data privacy policy.