Banking

Virtual queue management technology is transforming how people wait for service—and how organizations operate. No longer must customers endure a (…)

QR codes are all over the place today. Even though the funny-looking images have been around for nearly 30 years, (…)

Customer satisfaction is so important to success. Consider these two statistics from Salesforce: Eighty percent of consumers value experience as (…)

The struggles understaffed businesses face often result in a vicious cycle. Current employees feel crunched because there are not enough (…)

Electronic queuing solutions improve the customer journey and may even reduce average wait times. These benefits on their own are (…)

As much as consumer behavior, technology, and operational management have changed over the decades, some things have remained the same—notably, (…)

The Great Resignation is delivering a lasting impact on how U.S. businesses operate. In September 2021, a record 4.4 million (…)

Businesses continue to struggle with staffing their operations, and the dilemma is taking its toll on the customer experience. A (…)

Most customer-facing organizations design their operations to maximize positive customer behavior. Floor layouts may emphasize comfort and maneuverability so that (…)