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Case Study

ACE Hardware Case Study

Virtual waiting lines improve the customer experience for Paint, Keys, and other in-store services.

 

Country ACE Hardware, located in Granby, Colorado, is owned and operated by Amy Kaplanis. Recently, the store underwent a major, storewide renovation including a new layout, cash wraps, signage, and decor. In addition to updating the store itself, Amy saw an opportunity to overhaul the way her staff serves their customers who require in-store services, by adopting Qtrac virtual queuing software.

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