Qtrac for Banking

Customer-first service

Bank Queue Management
and Appointment Scheduling System

Create an efficient, service-oriented environment that lets your team focus on what’s most important, the customer. The Qtrac platform empowers staff with essential customer data enabling better service experiences and more revenue opportunities.

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TD Bank
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Why Qtrac Virtual Queuing?

Improve Service

Empower employees with information about customers prior to beginning their service, creating a more efficient, tailored experience.

Improve efficiency

Increase Engagement

Qtrac’s engagement tools, such as personalized wait screens and two-way SMS, provide opportunities for promotion and tailored messaging.

Increase revenue

Get Personal

Take advantage of valuable insights about your customers to personalize their experience and provide meaningful upsell opportunities.

Boost loyalty
Experience Qtrac

Check out how customers are “checking-in”

It’s never been easier for customers to connect and engage.
Experience Qtrac for yourself.

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Banking Spotlight:

Service delivery

In a competitive landscape, banks can differentiate themselves by providing personalized service and by optimizing service efficiency.

Personalized service makes customers feel as if they are important, instead of feeling like a faceless customer. That creates loyalty to your business.

Service efficiency helps save time for both the branch employee and their client, translating into better experiences for all.

Qtrac provides the tools for staff efficiency and customer attention through personalized, tailored experiences and digital engagements.

Key Benefits

Customer loyalty starts with an exceptional customer experience.

Promote Safety

Keep your lobbies clear by enabling customers to wait in the safety of their cars or doing other things. Qtrac technology helps manage occupancy and promotes social distancing.

Increase Efficiency

Improve service and efficiency by automatically matching customers to the staff best-suited to serve them, leading to faster service times and increased conversions.

Personalize Service

Empower your staff with data and insights into every waiting customer so that they can prepare and deliver a personalized, meaningful experience.

Increase Engagement

Reach customers across digital channels, including mobile messaging and chat, to provide a seamless service experience.

Boost Loyalty

Provide customers with a transparent, timesaving, customer-focused method of waiting for service. An informative, hassle-free engagement will keep customers coming back.

Improve Accessibility

Leave no customer behind! Qtrac’s industry-leading accessibility features ensure customers needing additional assistance have the best experience.

Hi, Maria! Kendra will be right out to greet you.
Use Cases

Qtrac improves service delivery throughout the branch.

  • Teller Services
  • Advice banking
  • Personal banking
  • Business banking
“I've seen first-hand the remarkable difference Qtrac has made in our Banking customers' service experience. Their customers just love the change.”
Arbi Mesrkhani, Qtrac Project Manager
Qtrac Features

Flexible solutions to meet your business needs.

Eliminate lines with Virtual Queuing

Easily manage clients plus gain insights into their needs prior to serving them.

Learn about virtual queuing

Manage capacity with Appointment Scheduling

Control and manage workload and occupancy to maximize efficiency.

Discover Qtrac appointment scheduling

Engage and connect with Mobile Queuing

Communicate directly with customers for the ultimate personalized experience.

View Qtrac mobile queuing

Gather insight with Reports and Analytics

Easily uncover data to create efficiencies and new opportunities for growth.

Learn about Qtrac reporting

Future-proof with an agile Tech Stack

Ensure security and scalability with Qtrac’s robust SaaS system architecture.

Learn about Qtrac's technology

Ensure success with world-class Support

Qtrac's dedicated team of experts ensure a successful project.

Discover our world-class support

Get rid of long lines with Virtual Queuing

Eliminate customer frustration and improve brand loyalty.

Learn about virtual queuing

Skip the wait with Appointment Scheduling

Appointment reminders keep customers on time and reduce no-shows.

Discover Qtrac appointment scheduling

Enjoy the wait anywhere with Mobile Queuing

Wait-time notifications offer engagement opportunities.

View Qtrac mobile queuing

Ready to transform the customer journey?

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