Casino & Gaming

Virtual queuing is a relatively new concept. The first use of the word queue in relation to people standing in (…)

Customer satisfaction is so important to success. Consider these two statistics from Salesforce: Eighty percent of consumers value experience as (…)

The struggles understaffed businesses face often result in a vicious cycle. Current employees feel crunched because there are not enough (…)

Electronic queuing solutions improve the customer journey and may even reduce average wait times. These benefits on their own are (…)

As much as consumer behavior, technology, and operational management have changed over the decades, some things have remained the same—notably, (…)

Since the first cash register was invented in 18791, technology has played an integral role in how businesses operate more (…)

Many businesses see long lines of customers as a positive sign. People are in your business, which, in this era (…)

Scheduling an appointment should be a revenue-driving action on the customer’s part. Someone calls you and books a time to (…)

Are long lines avoidable? Some businesses would answer no, even though there are proven strategies for minimizing customer wait times. (…)