Colleges & Universities

Standing in line, getting placed on hold, and enjoying a drink at the bar while you wait for your table (…)

Virtual queuing is a relatively new concept. The first use of the word queue in relation to people standing in (…)

Your customers’ perception of their experience waiting in line—a queue—for service can make the difference between growing your business with (…)

No one likes to wait in line, but we all expect it as part of life. But the advent of (…)

A customer enters a business or nears a service counter and instantly—and sometimes unconsciously—assesses the situation. Is there a crowd? (…)

Today’s customer wants to be treated like more than just a customer by the brands they frequent. Personalization matters more (…)

Virtual queue management systems are revolutionizing how organizations handle their queues and deliver the best waiting experience possible to the (…)

Great customer service is a cornerstone for an organization’s long-term success. Whether someone is returning an item, getting a repair, (…)

Do you dream of perfect customers? People who buy a lot, don’t monopolize your staff’s time, treat employees with respect, (…)