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Driving On-Base Efficiency and Customer Experience with Technology
By Yoni Lavi, CEO and Founder, Qtrac When the Air Force launched its Digital Air Force initiative in 2019, the (…)
Seamless, Sensing, Systematic: The Keys to Creating an Intuitive In-Store Experience
Online shopping took the retail world by storm, especially during the pandemic when in-person shopping was limited. But brick-and-mortar retail (…)
How to Build ROI for the Brick-and-Mortar Channel
It may seem that people are shopping less in person these days, simply because shopping online has become more convenient. (…)
How AI in Retail Is Changing the Game for Brick-and-Mortar
In today’s digital world, where we’re constantly exposed to seemingly endless amounts of data, filtering the noise is increasingly difficult. (…)
Fast-Forward to the Future of Airline Travel with Virtual Queuing Systems
If you’ve ever traveled by plane, you know that every airport is different—and every airline has different processes for checking (…)
Top 5 Ways Queue Management Software Can Elevate Your Holiday Retail Sales
Holiday retail sales: a golden opportunity, or a formidable challenge? Very likely, the answer is “both.” Consumer spending habits usually (…)
Navigating Cold, Flu, and COVID Season Safely with Pharmacy Queue Management
Nowadays, that subtle tickle in your throat might cause slightly more anxiety than it used to. With the overlap of (…)
Scaling for Success: How Virtual Queue Management Systems Empower Enterprise Growth
Enterprise leaders, let’s talk business growth. Quick—review your KPIs in your mind’s eye. How are things going? It’s been a (…)
How Visitor Management Systems Help Call Centers Manage Customers
We’ve all experienced the frustration of waiting on hold for what feels like forever. Depending on your career background, you (…)
UScellular: A Virtual Queue Management System Case Study
UScellular, a Chicago-based purveyor of award-winning telecommunication services and products, connects 5 million people from coast to coast. As UScellular (…)
Online Queue System Establishes Efficiency in the Public Sector
From school district oversight to public works and recreation, local government offices serve various purposes and audiences. California is composed (…)
Why Is the DMV So Slow? Virtual Queuing Can Help.
No one likes waiting for their turn in line, but it’s an inevitable part of taking care of business, especially (…)
Pharmacy Queue Management Can Solve These Five Common Problems
The pharmaceutical industry is changing at the speed of light—from the types of medications consumers purchase to the services corner (…)
Qtrac x Hurlburt Field
Hurlburt Field is a U.S. Air Force installation located in the Florida Panhandle. It serves as the headquarters of the (…)
Streamlining Airport Lounge Management with Virtual Queues
Airports are associated with unpleasant wait times and layovers that are, to say the least, lackluster. Airport lounges solve that (…)
Virtual Queues: An Essential Piece of Dispensary Software
In the retail cannabis industry, it seems every day brings monumental change. Legislation and cultural attitudes are in constant flux. (…)
Reimagining Government Office Customer Flow Management Systems
Lengthy queues and frustrating customer service experiences are a common occurrence at government offices like yours. But there’s a solution (…)
Is a Digital Queuing System Right for Government Agencies?
Most of us don’t find waiting in line enjoyable, but, whether we’re waiting to board a plane, check out at (…)
How a WhatsApp Business Integration Can Improve Your Customer Flow
What’s up with WhatsApp? As it turns out, it can be a game changer for you and your business. This (…)
The Right Customer Flow Management System Can Transform Your Telecom Experience
Customer flow management systems can make your life a lot easier—and your reputation a lot better. Right? You may have (…)
Is a Customer Flow Management System the Same as a Queue Management System?
No matter what public place you visit, you’ll likely wait in some form of queue. Shared cultural norms simply demand (…)
5 Ways to Improve Customer Flow Management for Telecommunications
Managing a telecom business comes with many frustrating pain points: rapidly changing tech, network reliability, industry competition, and more … (…)
Why Customer Flow Management Is Vital to Your Business
What’s the most challenging part of your day as a business owner? If you work in any retail or service (…)
Optimize Customer Flow in Your Animal Clinic Waiting Room
Wait times and patient volume at veterinary clinics and hospitals have skyrocketed since the onset of COVID-19. This widespread influx (…)
How Visitor Management Systems Improve Experiences at Government Agencies
Peak efficiency is likely at the top of your priority list as a leader in your organization. And a digital (…)
Quick Links for Qtrac Login
Need a handy launchpad to log in and manage your Qtrac experience? We’ve got you covered. Here’s everything you need (…)
Using Virtual Queues for Concessions at Sporting Events, Concerts, and Movies
Picture this: You’ve just found your seats at a highly anticipated matchup that will decide the fate of your favorite (…)
5 Ways Online Queue Systems Are Making Government Offices More Efficient
If you run any type of government office, you know that efficiency is everything. No one likes waiting in lines, (…)
Is a Waiting Number System Right for Your Business?
A waiting number system isn’t a new concept. For decades, businesses and organizations have invited patrons to take a number (…)
What is a Virtual Order Queue?
Virtual order queues are reshaping the way brands approach customer service. They can make lives a lot easier for employees (…)
How Virtual Queuing Can Improve Operations Management on a Military Base
Military bases run on organization and efficiency. Daily operations proceed seamlessly—everything is in its place and everyone gets what they (…)
Elements of a Successful Patient Queue
Hospitals are (incredibly) busy. And they’re only getting busier: In 2020, the number of emergency room visits in the United (…)
Virtual Queuing Solutions: What to Look for When Evaluating
Not all virtual queuing solutions are made the same. The differences can feel overwhelming, especially if you’re trying to evaluate (…)
Questions to Ask Walk-In Appointments
What happens when a customer walks into your business unexpectedly? Do they need to wait until all your customers who (…)
What Makes a Smart Queue Management System ‘Smart’?
For hundreds of years after the word queue entered the lexicon, not much changed about the way we wait in (…)
Tips for Implementing a BOPUS System
In business, it feels like there’s an acronym for everything. With so many new and emerging technologies being created, it’s (…)
How Does a Virtual Queue Work?
With so many new and emerging technologies being created every day, industries across the board are transitioning from traditional methods (…)
Where to Position Your Self Check-In Kiosk
As you know, there’s a lot that goes into managing the day-to-day operations of a business. From human resources to (…)
5 Reasons Why Qtrac Is the Perfect Solution for Your Mobile Queueing Needs
Anyone who waits in a line is part of a queue, from standing in a physical line at the grocery (…)
A Modern Approach to Telling Customers “Get In Line”
When customers need to visit a business and require service, waiting in line is almost a certainty. But if their (…)
Evaluating the Take-a-Number System
People hate waiting in line, especially long ones that snake around seemingly without any organization. Not only do customers lack (…)
Breaking Down the Different Types of Queue Systems
Waiting in a line, or a queue, is rarely something we look forward to. Queuing theory—the study of how queues (…)
The Qtrac Onboarding Process
The Qtrac virtual queue management and appointment scheduling platform allows organizations to enhance the customer experience, boost efficiency, and even (…)
Carrier Enterprise Puts People First with Qtrac
Carrier Enterprise’s Melissa Silva joins us to discuss how virtual queuing has affected their businesses. Carrier Enterprise is the largest (…)
How Investing in Queuing Software Enhances the Overall Customer Experience of your Business
Most of us expect to wait in line when we do our Christmas shopping in person or when we visit (…)
5 Reasons Why Your Business Needs a Virtual Appointment System
As much as some people prefer human communication when interacting with a business, just about every consumer craves convenience and (…)
Humane Society’s Switch To Virtual Queuing
Chris Thompson from the Humane Society of Broward County joins Qtrac’s Katia Colwell to discuss how Qtrac has transformed their (…)
Bowie State University Enrolls with Qtrac
Bowie State University’s Maurice Tyler sits down with Katia Colwell from Qtrac to go through the university’s transition to virtual (…)
C&W Communications Chooses Qtrac
C&W Communications is one of the leading telecommunications providers across the Caribbean and Latin America. In this short interview, Sherie (…)
Top Jamaican Bank Switches to Qtrac
NCB’s Sharon D. Williams, Head of Group Client Experience, sits down for a brief chat with Steve Covate, Vice President (…)
Do You Need a Queue Management System?
Did you know that 77% of customers surveyed said they are unlikely to revisit a business that made them wait (…)
4 Reasons Why Your Customers Will Benefit From an Electronic Queueing System
Standing in line, getting placed on hold, and enjoying a drink at the bar while you wait for your table (…)
How to Improve Customer Flow with a Queue Management System
In its most basic form, customer flow is your customers’ or clients’ movement as they interact with your business. (…)
7 Signs You Have This Retail Problem (And The Solution)
Virtual queuing is a relatively new concept. The first use of the word queue in relation to people standing in (…)
What Is a Customer Queue Management System? Here’s What You Need to Know.
Waiting in line for anything—at the deli counter when you’re grocery shopping, in the drive-thru of a fast food restaurant, (…)
The Value Behind a Virtual Queue at a Bank
Despite the increased popularity of online banking, many customers still prefer to visit a branch to conduct their financial transactions. (…)
7 Examples of Successful Enterprise Queuing Solutions
Your customers’ perception of their experience waiting in line—a queue—for service can make the difference between growing your business with (…)
How Online Queue Systems Increase Revenue
Any time you stand in a line waiting for service—at your local coffee shop, at a restaurant with the buzzy (…)
How to Choose the Right Queue Management Software
No one likes to wait in line, but we all expect it as part of life. But the advent of (…)
4 Benefits a Smart Queuing System Brings to Your Business
A long line of people or a crowded lobby of customers waiting for service in this era of COVID-19 may (…)
7 Capabilities Your Queue Management System Software Must Have
Virtual queue management technology is transforming how people wait for service—and how organizations operate. No longer must customers endure a (…)
What to Look for in a QR Code Check-In System
QR codes are all over the place today. Even though the funny-looking images have been around for nearly 30 years, (…)
The Associate Will See You Now: Qtrac Enables 137K+ MSGCU Members to Schedule Appointments
Michigan Schools and Government Credit Union (MSGCU) serves hundreds of thousands of Michiganders at their 17 branches in the Metro (…)
Not All Queue Management Software is Alike: Carrier Enterprise Switches to Qtrac for a Complete Solution
Carrier Enterprise, part of the largest HVAC distributor network in North America, sells HVAC units, parts, supplies and installation tools (…)
University Queue Management System: A Case Study
San Diego State University Adopts Qtrac® for Virtual Queue Management and Wait Time Transparency Every semester during the open enrollment (…)
How to Choose the Best Visitor Management System
A customer enters a business or nears a service counter and instantly—and sometimes unconsciously—assesses the situation. Is there a crowd? (…)
The Problem with the Take-a-Number System
You’re in a hurry after work and want to pick up some steaks from the local butcher to grill for (…)
How a Queue Management System Helps Your Small Business Stand Out
A positive customer experience is crucial for businesses of all sizes. But for small businesses, creating an exceptional customer experience (…)
4 Reasons Why You Should Construct Your Own Queuing System
Today’s customer wants to be treated like more than just a customer by the brands they frequent. Personalization matters more (…)
How to Improve Your Patient Queue Experience
Waiting rooms, across a spectrum of businesses and industries, often annoy people who are stuck waiting in them. For example, (…)
Effective Lobby Management System Strategies
Lobby management has always been a big concern for many businesses—from banks and credit unions to healthcare providers and customer-facing (…)
Using Data to Debunk 6 Common Myths About Virtual Queuing
Virtual queue management systems are revolutionizing how organizations handle their queues and deliver the best waiting experience possible to the (…)
How to Improve Customer Service with a Queue Management System
Great customer service is a cornerstone for an organization’s long-term success. Whether someone is returning an item, getting a repair, (…)
Virtual Queuing: How Digitizing the Waitlist Experience Makes for Better Customers
Do you dream of perfect customers? People who buy a lot, don’t monopolize your staff’s time, treat employees with respect, (…)
Contractor Badging
Qtrac’s virtual queue management platform takes the hassle out of the contractor badging process. Learn how to streamline efficiency and improve security with Qtrac.
A Quick Guide to Queuing Theory
Businesses and organizations that serve customers in a physical location have many operational needs, including a way for those customers (…)
Leveraging Virtual Queuing Data: What Type of Metrics Measure Customer Satisfaction
Customer satisfaction is so important to success. Consider these two statistics from Salesforce: Eighty percent of consumers value experience as (…)
Understaffed Businesses? 4 Ways Virtual Queue Management Solutions Can Help
The struggles understaffed businesses face often result in a vicious cycle. Current employees feel crunched because there are not enough (…)
5 Qtrac Queuing Solution Features for Your Business Needs
Electronic queuing solutions improve the customer journey and may even reduce average wait times. These benefits on their own are (…)
What Makes Qtrac the Best Queue Management System?
As much as consumer behavior, technology, and operational management have changed over the decades, some things have remained the same—notably, (…)
Using Appointment Scheduling to Grow Sales with a Small Workforce
The Great Resignation is delivering a lasting impact on how U.S. businesses operate. In September 2021, a record 4.4 million (…)
How Virtual Queuing Helps You Service Customers with Less Staff
Businesses continue to struggle with staffing their operations, and the dilemma is taking its toll on the customer experience. A (…)
How Virtual Queues Positively Impact Customer Behavior
Most customer-facing organizations design their operations to maximize positive customer behavior. Floor layouts may emphasize comfort and maneuverability so that (…)
6 Steps for Optimizing Your Organization’s Virtual Queue with System Data
Since the first cash register was invented in 18791, technology has played an integral role in how businesses operate more (…)
5 Ways Your Online Queue System Affects the Bottom Line
Many businesses see long lines of customers as a positive sign. People are in your business, which, in this era (…)
How Queue Management Systems Boost College and University Retention
Student retention can be a challenge at colleges and universities. The COVID-19 pandemic raised the stakes. In a 2021 report, (…)
SMS Queue: Understanding the Fundamentals
In 2019, Americans sent 2.1 trillion text messages from their wireless devices.1 That’s an astonishing number, and when you do (…)
How to Handle Walk-In Appointments with Virtual Queuing
To welcome walk-in customers or not to welcome walk-in customers—that is the question many appointment-based organizations face. Walk-in appointments can (…)
ACE Hardware Case Study
Virtual waiting lines improve the customer experience for Paint, Keys, and other in-store services. Country ACE Hardware, located in Granby, (…)
Building Frictionless Customer Experience with Queue Machine Systems
A study from the CMO Council, as reported by Inc.com, found that 47 percent of consumers will ditch a brand (…)
6 Features of Appointment Scheduling Solutions That Will Streamline Your Business
Scheduling an appointment should be a revenue-driving action on the customer’s part. Someone calls you and books a time to (…)
5 Use Cases for Queue Management Software
Step outside of your professional shoes for a moment and into your role as a consumer and a human being. (…)
4 Ways Virtual Queuing is Taking Hold in Retail
If our experience in recent years is any indication, getting rid of retail queues—or at least minimizing their negative impact (…)
4 Ways to Reduce Perceived Wait Time up to 40% with a Queue Management System
When it comes to customer satisfaction and lines, it might actually be more important to manage the perception of the (…)
9 Benefits of a Queue Management System
Are long lines avoidable? Some businesses would answer no, even though there are proven strategies for minimizing customer wait times. (…)
8 Key Benefits of a Virtual Queue
Virtual queuing is gaining notice across industries as a powerful way to transform the way customers wait for service. By (…)
What Does BOPUS Mean and Does it Affect Revenue?
In consumers’ seemingly endless quest to have their cake and eat it, too, buy online, pick up in store (BOPUS) (…)
Virtual Queuing for Colleges and Universities
You see the photos and videos every winter (at least until the last one, thanks to the pandemic): college students (…)
Why Veterinary Clinics and Animal Hospitals Are Using a Queue Management System
Wait times have always been a big concern for veterinary clinics and animal hospitals. Even with an appointment, pets and (…)
Patient Journey Mapping with an Advanced Queuing System
Long waits may be inevitable in healthcare, but that doesn’t mean patients are happy about the situation. A 2018 report (…)
Quick Guide: Queue Management System Implementation
Once upon a time—really, not that long ago—all toll road drivers had to stop at a booth to get a (…)
What Is a Virtual Queue?
The term “virtual” is thrown around a lot and often implies something super high-tech—such as virtual reality, virtual private networks, (…)
5 Ways to Improve Customer Flow Management with Queue Software
With a little bit of light on the horizon that the COVID-19 pandemic might be winding down, Americans are ready (…)
7 Ways Virtual Queuing Solutions Enhance the Customer Experience
As the COVID-19 pandemic begins to slowly wind down in the United States and other parts of the world, customer (…)
Utilizing Queue Management Systems to Drive New Business
In today’s economy, efficiency and experience are vital in appealing to new customers. Surprisingly, the way some emergency rooms market (…)