Blogs

By Yoni Lavi, CEO and Founder, Qtrac When the Air Force launched its Digital Air Force initiative in 2019, the (…)

Online shopping took the retail world by storm, especially during the pandemic when in-person shopping was limited. But brick-and-mortar retail (…)

It may seem that people are shopping less in person these days, simply because shopping online has become more convenient. (…)

In today’s digital world, where we’re constantly exposed to seemingly endless amounts of data, filtering the noise is increasingly difficult. (…)

If you’ve ever traveled by plane, you know that every airport is different—and every airline has different processes for checking (…)

Holiday retail sales: a golden opportunity, or a formidable challenge? Very likely, the answer is “both.” Consumer spending habits usually (…)

Nowadays, that subtle tickle in your throat might cause slightly more anxiety than it used to. With the overlap of (…)

Enterprise leaders, let’s talk business growth. Quick—review your KPIs in your mind’s eye. How are things going? It’s been a (…)

We’ve all experienced the frustration of waiting on hold for what feels like forever. Depending on your career background, you (…)

No one likes waiting for their turn in line, but it’s an inevitable part of taking care of business, especially (…)

The pharmaceutical industry is changing at the speed of light—from the types of medications consumers purchase to the services corner (…)

Airports are associated with unpleasant wait times and layovers that are, to say the least, lackluster. Airport lounges solve that (…)

In the retail cannabis industry, it seems every day brings monumental change. Legislation and cultural attitudes are in constant flux. (…)

Most of us don’t find waiting in line enjoyable, but, whether we’re waiting to board a plane, check out at (…)

What’s up with WhatsApp? As it turns out, it can be a game changer for you and your business. This (…)

Customer flow management systems can make your life a lot easier—and your reputation a lot better. Right? You may have (…)

No matter what public place you visit, you’ll likely wait in some form of queue. Shared cultural norms simply demand (…)

Managing a telecom business comes with many frustrating pain points: rapidly changing tech, network reliability, industry competition, and more … (…)

What’s the most challenging part of your day as a business owner? If you work in any retail or service (…)

Wait times and patient volume at veterinary clinics and hospitals have skyrocketed since the onset of COVID-19. This widespread influx (…)

Peak efficiency is likely at the top of your priority list as a leader in your organization. And a digital (…)

Need a handy launchpad to log in and manage your Qtrac experience? We’ve got you covered. Here’s everything you need (…)

Picture this: You’ve just found your seats at a highly anticipated matchup that will decide the fate of your favorite (…)

If you run any type of government office, you know that efficiency is everything. No one likes waiting in lines, (…)

A waiting number system isn’t a new concept. For decades, businesses and organizations have invited patrons to take a number (…)

Virtual order queues are reshaping the way brands approach customer service. They can make lives a lot easier for employees (…)

Military bases run on organization and efficiency. Daily operations proceed seamlessly—everything is in its place and everyone gets what they (…)

Hospitals are (incredibly) busy. And they’re only getting busier: In 2020, the number of emergency room visits in the United (…)

Not all virtual queuing solutions are made the same. The differences can feel overwhelming, especially if you’re trying to evaluate (…)

What happens when a customer walks into your business unexpectedly? Do they need to wait until all your customers who (…)

For hundreds of years after the word queue entered the lexicon, not much changed about the way we wait in (…)

In business, it feels like there’s an acronym for everything. With so many new and emerging technologies being created, it’s (…)

With so many new and emerging technologies being created every day, industries across the board are transitioning from traditional methods (…)

As you know, there’s a lot that goes into managing the day-to-day operations of a business. From human resources to (…)

Anyone who waits in a line is part of a queue, from standing in a physical line at the grocery (…)

When customers need to visit a business and require service, waiting in line is almost a certainty. But if their (…)

People hate waiting in line, especially long ones that snake around seemingly without any organization. Not only do customers lack (…)

Waiting in a line, or a queue, is rarely something we look forward to. Queuing theory—the study of how queues (…)

Most of us expect to wait in line when we do our Christmas shopping in person or when we visit (…)

As much as some people prefer human communication when interacting with a business, just about every consumer craves convenience and (…)

Standing in line, getting placed on hold, and enjoying a drink at the bar while you wait for your table (…)

  In its most basic form, customer flow is your customers’ or clients’ movement as they interact with your business. (…)

Virtual queuing is a relatively new concept. The first use of the word queue in relation to people standing in (…)

Waiting in line for anything—at the deli counter when you’re grocery shopping, in the drive-thru of a fast food restaurant, (…)

Despite the increased popularity of online banking, many customers still prefer to visit a branch to conduct their financial transactions. (…)

Your customers’ perception of their experience waiting in line—a queue—for service can make the difference between growing your business with (…)

Any time you stand in a line waiting for service—at your local coffee shop, at a restaurant with the buzzy (…)

No one likes to wait in line, but we all expect it as part of life. But the advent of (…)

A long line of people or a crowded lobby of customers waiting for service in this era of COVID-19 may (…)

Virtual queue management technology is transforming how people wait for service—and how organizations operate. No longer must customers endure a (…)

QR codes are all over the place today. Even though the funny-looking images have been around for nearly 30 years, (…)

A customer enters a business or nears a service counter and instantly—and sometimes unconsciously—assesses the situation. Is there a crowd? (…)

You’re in a hurry after work and want to pick up some steaks from the local butcher to grill for (…)

A positive customer experience is crucial for businesses of all sizes. But for small businesses, creating an exceptional customer experience (…)

Today’s customer wants to be treated like more than just a customer by the brands they frequent. Personalization matters more (…)

Waiting rooms, across a spectrum of businesses and industries, often annoy people who are stuck waiting in them. For example, (…)

Lobby management has always been a big concern for many businesses—from banks and credit unions to healthcare providers and customer-facing (…)

Virtual queue management systems are revolutionizing how organizations handle their queues and deliver the best waiting experience possible to the (…)

Great customer service is a cornerstone for an organization’s long-term success. Whether someone is returning an item, getting a repair, (…)

Do you dream of perfect customers? People who buy a lot, don’t monopolize your staff’s time, treat employees with respect, (…)

Businesses and organizations that serve customers in a physical location have many operational needs, including a way for those customers (…)

Customer satisfaction is so important to success. Consider these two statistics from Salesforce: Eighty percent of consumers value experience as (…)

The struggles understaffed businesses face often result in a vicious cycle. Current employees feel crunched because there are not enough (…)

Electronic queuing solutions improve the customer journey and may even reduce average wait times. These benefits on their own are (…)

As much as consumer behavior, technology, and operational management have changed over the decades, some things have remained the same—notably, (…)

The Great Resignation is delivering a lasting impact on how U.S. businesses operate. In September 2021, a record 4.4 million (…)

Businesses continue to struggle with staffing their operations, and the dilemma is taking its toll on the customer experience. A (…)

Most customer-facing organizations design their operations to maximize positive customer behavior. Floor layouts may emphasize comfort and maneuverability so that (…)

Since the first cash register was invented in 18791, technology has played an integral role in how businesses operate more (…)

Many businesses see long lines of customers as a positive sign. People are in your business, which, in this era (…)

Student retention can be a challenge at colleges and universities. The COVID-19 pandemic raised the stakes. In a 2021 report, (…)

In 2019, Americans sent 2.1 trillion text messages from their wireless devices.1 That’s an astonishing number, and when you do (…)

To welcome walk-in customers or not to welcome walk-in customers—that is the question many appointment-based organizations face. Walk-in appointments can (…)

A study from the CMO Council, as reported by Inc.com, found that 47 percent of consumers will ditch a brand (…)

Scheduling an appointment should be a revenue-driving action on the customer’s part. Someone calls you and books a time to (…)

Step outside of your professional shoes for a moment and into your role as a consumer and a human being. (…)

If our experience in recent years is any indication, getting rid of retail queues—or at least minimizing their negative impact (…)

When it comes to customer satisfaction and lines, it might actually be more important to manage the perception of the (…)

Are long lines avoidable? Some businesses would answer no, even though there are proven strategies for minimizing customer wait times. (…)

Virtual queuing is gaining notice across industries as a powerful way to transform the way customers wait for service. By (…)

In consumers’ seemingly endless quest to have their cake and eat it, too, buy online, pick up in store (BOPUS) (…)

You see the photos and videos every winter (at least until the last one, thanks to the pandemic): college students (…)

Wait times have always been a big concern for veterinary clinics and animal hospitals. Even with an appointment, pets and (…)

Long waits may be inevitable in healthcare, but that doesn’t mean patients are happy about the situation. A 2018 report (…)

Once upon a time—really, not that long ago—all toll road drivers had to stop at a booth to get a (…)

The term “virtual” is thrown around a lot and often implies something super high-tech—such as virtual reality, virtual private networks, (…)

With a little bit of light on the horizon that the COVID-19 pandemic might be winding down, Americans are ready (…)

As the COVID-19 pandemic begins to slowly wind down in the United States and other parts of the world, customer (…)

In today’s economy, efficiency and experience are vital in appealing to new customers. Surprisingly, the way some emergency rooms market (…)

The sight of a long line in your store or location could be seen as a sign of success. You (…)

Businesses and other customer-serving organizations may not think much about their queueing systems. After all, if customers are ready to (…)

When you are patiently waiting at a coffee shop for your morning latte, are you in a que line, a (…)

The Four Principles of Accessibility The Worldwide Wide Consortium (W3C) bases Web Content Accessibility Guidelines (WCAG) around four principles of (…)

Why is Everyone Standing Around? Pharmacy Queue Management Can Help. The act of standing in line at the pharmacy hasn’t (…)

There is no line with a virtual queue. No. Line. That alone should make people jump up and down with joy. (…)

In case it wasn’t apparent by looking around at the pervasive use of mobile technology in our communities and workplaces, (…)

No matter where you’re waiting, no matter how patient you are, eventually, standing in line can become annoying and frustrating. (…)

The daily routine of managing patient care in a healthcare setting typically involves serving a large number of patients. Especially (…)

Your marketing plan no doubt recognizes the many ways in which your customers will find and engage with you. Well, (…)

Waiting lines within busy college and university campuses create more than trying situations for students and staff alike. Registrar offices, (…)

Limited or no-reservation seating is an increasingly popular way of managing the flow of restaurant guests. However, a notable challenge (…)

Long waits within busy casinos and game rooms can quickly create a frustrating experience for both customers and employees. As (…)

Crowded parking lots at malls, big box retailers, and downtown shopping areas prove that consumers still appreciate the in-person shopping (…)

Across a wide range of industries, virtual queuing technology can help take the customer experience from good to great by (…)

Today’s standard is on-demand products and services – whenever and wherever.  We rely heavily on the convenience and efficiency of (…)