Retail

Your customers’ perception of their experience waiting in line—a queue—for service can make the difference between growing your business with (…)

Any time you stand in a line waiting for service—at your local coffee shop, at a restaurant with the buzzy (…)

No one likes to wait in line, but we all expect it as part of life. But the advent of (…)

A long line of people or a crowded lobby of customers waiting for service in this era of COVID-19 may (…)

Virtual queue management technology is transforming how people wait for service—and how organizations operate. No longer must customers endure a (…)

QR codes are all over the place today. Even though the funny-looking images have been around for nearly 30 years, (…)

A customer enters a business or nears a service counter and instantly—and sometimes unconsciously—assesses the situation. Is there a crowd? (…)

You’re in a hurry after work and want to pick up some steaks from the local butcher to grill for (…)

A positive customer experience is crucial for businesses of all sizes. But for small businesses, creating an exceptional customer experience (…)