Blogs

Most purchases can now be made online – whenever and wherever. With this on-demand mindset, the in-store experience is transforming (…)

Customers today seem to be busier and more time-sensitive than ever. We live by our calendars and that includes figuring (…)

Customer experience has been the name of the game for quite some time. “It’s all about the customer experience!” has (…)

Studies have widely shown a negative correlation between wait times and customer satisfaction. When wait times are, or perceive to (…)

Virtual Queuing uses technology to manage queues by placing customers into a “virtual” queue while waiting for service. Instead of waiting in (…)

When it comes to retail shoppers, there are times when they want to be in the driver’s seat, controlling their (…)

More and more organizations are turning to virtual queues to better manage the wait for service in an increasingly digital (…)

Your relationships with your customers rely on your ability to meet their specific needs quickly. Recent Google research on mobile brand (…)

What does your checkout process look like? Do your customers currently wait in a physical line? If so, it may (…)

Virtual queuing allows you to manage service queues and optimize customer flow while taking the “line” out of waiting. Customers register (…)

Despite the rise of digital banking, in-person banking remains prevalent: 52% of banking clients visited a branch an average of (…)

One-size-fits-all may have some applications, but queue management certainly isn’t one. Single line queue? Automated call-forward queue? Virtual queue? With (…)

From scheduling an appointment to waiting to see the doctor, waiting is an inevitable part of the patient experience. Fortunately, (…)

It’s a simple fact that happy customers will stick around longer than unhappy ones. What’s not so simple is cracking (…)