virtual queuing system

By Yoni Lavi, CEO and Founder, Qtrac When the Air Force launched its Digital Air Force initiative in 2019, the (…)

Online shopping took the retail world by storm, especially during the pandemic when in-person shopping was limited. But brick-and-mortar retail (…)

With so many new and emerging technologies being created every day, industries across the board are transitioning from traditional methods (…)

Standing in line, getting placed on hold, and enjoying a drink at the bar while you wait for your table (…)

Despite the increased popularity of online banking, many customers still prefer to visit a branch to conduct their financial transactions. (…)

Customer satisfaction is so important to success. Consider these two statistics from Salesforce: Eighty percent of consumers value experience as (…)

The struggles understaffed businesses face often result in a vicious cycle. Current employees feel crunched because there are not enough (…)

Electronic queuing solutions improve the customer journey and may even reduce average wait times. These benefits on their own are (…)

As much as consumer behavior, technology, and operational management have changed over the decades, some things have remained the same—notably, (…)