queue management

The struggles understaffed businesses face often result in a vicious cycle. Current employees feel crunched because there are not enough (…)

When it comes to customer satisfaction and lines, it might actually be more important to manage the perception of the (…)

Once upon a time—really, not that long ago—all toll road drivers had to stop at a booth to get a (…)

In today’s economy, efficiency and experience are vital in appealing to new customers. Surprisingly, the way some emergency rooms market (…)

The sight of a long line in your store or location could be seen as a sign of success. You (…)

Why is Everyone Standing Around? The act of standing in line at the pharmacy hasn’t changed much in decades. Your (…)

There is no line with a virtual queue. No. Line. That alone should make people jump up and down with joy. (…)

No matter where you’re waiting, no matter how patient you are, eventually, standing in line can become annoying and frustrating. (…)

Long waits within busy casinos and game rooms can quickly create a frustrating experience for both customers and employees. As (…)