queue management

What happens when a customer walks into your business unexpectedly? Do they need to wait until all your customers who (…)

For hundreds of years after the word queue entered the lexicon, not much changed about the way we wait in (…)

As you know, there’s a lot that goes into managing the day-to-day operations of a business. From human resources to (…)

Virtual queuing is a relatively new concept. The first use of the word queue in relation to people standing in (…)

Waiting in line for anything—at the deli counter when you’re grocery shopping, in the drive-thru of a fast food restaurant, (…)

The struggles understaffed businesses face often result in a vicious cycle. Current employees feel crunched because there are not enough (…)

When it comes to customer satisfaction and lines, it might actually be more important to manage the perception of the (…)

Once upon a time—really, not that long ago—all toll road drivers had to stop at a booth to get a (…)

In today’s economy, efficiency and experience are vital in appealing to new customers. Surprisingly, the way some emergency rooms market (…)