queue management system

Waiting in a line, or a queue, is rarely something we look forward to. Queuing theory—the study of how queues (…)

Virtual queuing is a relatively new concept. The first use of the word queue in relation to people standing in (…)

Electronic queuing solutions improve the customer journey and may even reduce average wait times. These benefits on their own are (…)

As much as consumer behavior, technology, and operational management have changed over the decades, some things have remained the same—notably, (…)

Many businesses see long lines of customers as a positive sign. People are in your business, which, in this era (…)

Student retention can be a challenge at colleges and universities. The COVID-19 pandemic raised the stakes. In a 2021 report, (…)

Step outside of your professional shoes for a moment and into your role as a consumer and a human being. (…)

Are long lines avoidable? Some businesses would answer no, even though there are proven strategies for minimizing customer wait times. (…)

Once upon a time—really, not that long ago—all toll road drivers had to stop at a booth to get a (…)