Telecom

QR codes are all over the place today. Even though the funny-looking images have been around for nearly 30 years, (…)

You’re in a hurry after work and want to pick up some steaks from the local butcher to grill for (…)

Today’s customer wants to be treated like more than just a customer by the brands they frequent. Personalization matters more (…)

Lobby management has always been a big concern for many businesses—from banks and credit unions to healthcare providers and customer-facing (…)

Virtual queue management systems are revolutionizing how organizations handle their queues and deliver the best waiting experience possible to the (…)

Great customer service is a cornerstone for an organization’s long-term success. Whether someone is returning an item, getting a repair, (…)

Do you dream of perfect customers? People who buy a lot, don’t monopolize your staff’s time, treat employees with respect, (…)

Businesses and organizations that serve customers in a physical location have many operational needs, including a way for those customers (…)

Customer satisfaction is so important to success. Consider these two statistics from Salesforce: Eighty percent of consumers value experience as (…)