Telecom
4 Reasons Why You Should Construct Your Own Queuing System
Today’s customer wants to be treated like more than just a customer by the brands they frequent. Personalization matters more (…)
Effective Lobby Management System Strategies
Lobby management has always been a big concern for many businesses—from banks and credit unions to healthcare providers and customer-facing (…)
Using Data to Debunk 6 Common Myths About Virtual Queuing
Virtual queue management systems are revolutionizing how organizations handle their queues and deliver the best waiting experience possible to the (…)
How to Improve Customer Service with a Queue Management System
Great customer service is a cornerstone for an organization’s long-term success. Whether someone is returning an item, getting a repair, (…)
Virtual Queuing: How Digitizing the Waitlist Experience Makes for Better Customers
Do you dream of perfect customers? People who buy a lot, don’t monopolize your staff’s time, treat employees with respect, (…)
A Quick Guide to Queuing Theory
Businesses and organizations that serve customers in a physical location have many operational needs, including a way for those customers (…)
Leveraging Virtual Queuing Data: What Type of Metrics Measure Customer Satisfaction
Customer satisfaction is so important to success. Consider these two statistics from Salesforce: Eighty percent of consumers value experience as (…)
Understaffed Businesses? 4 Ways Virtual Queue Management Solutions Can Help
The struggles understaffed businesses face often result in a vicious cycle. Current employees feel crunched because there are not enough (…)
5 Qtrac Queuing Solution Features for Your Business Needs
Electronic queuing solutions improve the customer journey and may even reduce average wait times. These benefits on their own are (…)