Retail

To welcome walk-in customers or not to welcome walk-in customers—that is the question many appointment-based organizations face. Walk-in appointments can (…)

A study from the CMO Council, as reported by Inc.com, found that 47 percent of consumers will ditch a brand (…)

Scheduling an appointment should be a revenue-driving action on the customer’s part. Someone calls you and books a time to (…)

Step outside of your professional shoes for a moment and into your role as a consumer and a human being. (…)

If our experience in recent years is any indication, getting rid of retail queues—or at least minimizing their negative impact (…)

Are long lines avoidable? Some businesses would answer no, even though there are proven strategies for minimizing customer wait times. (…)

Virtual queuing is gaining notice across industries as a powerful way to transform the way customers wait for service. By (…)

Wait times have always been a big concern for veterinary clinics and animal hospitals. Even with an appointment, pets and (…)

Once upon a time—really, not that long ago—all toll road drivers had to stop at a booth to get a (…)