Retail
How Virtual Queues Positively Impact Customer Behavior
Most customer-facing organizations design their operations to maximize positive customer behavior. Floor layouts may emphasize comfort and maneuverability so that (…)
6 Steps for Optimizing Your Organization’s Virtual Queue with System Data
Since the first cash register was invented in 18791, technology has played an integral role in how businesses operate more (…)
5 Ways Your Online Queue System Affects the Bottom Line
Many businesses see long lines of customers as a positive sign. People are in your business, which, in this era (…)
SMS Queue: Understanding the Fundamentals
In 2019, Americans sent 2.1 trillion text messages from their wireless devices.1 That’s an astonishing number, and when you do (…)
How to Handle Walk-In Appointments with Virtual Queuing
To welcome walk-in customers or not to welcome walk-in customers—that is the question many appointment-based organizations face. Walk-in appointments can (…)
Building Frictionless Customer Experience with Queue Machine Systems
A study from the CMO Council, as reported by Inc.com, found that 47 percent of consumers will ditch a brand (…)
6 Features of Appointment Scheduling Solutions That Will Streamline Your Business
Scheduling an appointment should be a revenue-driving action on the customer’s part. Someone calls you and books a time to (…)
5 Use Cases for Queue Management Software
Step outside of your professional shoes for a moment and into your role as a consumer and a human being. (…)
4 Ways Virtual Queuing is Taking Hold in Retail
If our experience in recent years is any indication, getting rid of retail queues—or at least minimizing their negative impact (…)