Retail

In business, it feels like there’s an acronym for everything. With so many new and emerging technologies being created, it’s (…)

Standing in line, getting placed on hold, and enjoying a drink at the bar while you wait for your table (…)

  In its most basic form, customer flow is your customers’ or clients’ movement as they interact with your business. (…)

Virtual queuing is a relatively new concept. The first use of the word queue in relation to people standing in (…)

Waiting in line for anything—at the deli counter when you’re grocery shopping, in the drive-thru of a fast food restaurant, (…)

Your customers’ perception of their experience waiting in line—a queue—for service can make the difference between growing your business with (…)

Any time you stand in a line waiting for service—at your local coffee shop, at a restaurant with the buzzy (…)

No one likes to wait in line, but we all expect it as part of life. But the advent of (…)

A long line of people or a crowded lobby of customers waiting for service in this era of COVID-19 may (…)