Healthcare
Virtual Queuing: How Digitizing the Waitlist Experience Makes for Better Customers
Do you dream of perfect customers? People who buy a lot, don’t monopolize your staff’s time, treat employees with respect, (…)
A Quick Guide to Queuing Theory
Businesses and organizations that serve customers in a physical location have many operational needs, including a way for those customers (…)
Leveraging Virtual Queuing Data: What Type of Metrics Measure Customer Satisfaction
Customer satisfaction is so important to success. Consider these two statistics from Salesforce: Eighty percent of consumers value experience as (…)
Understaffed Businesses? 4 Ways Virtual Queue Management Solutions Can Help
The struggles understaffed businesses face often result in a vicious cycle. Current employees feel crunched because there are not enough (…)
5 Qtrac Queuing Solution Features for Your Business Needs
Electronic queuing solutions improve the customer journey and may even reduce average wait times. These benefits on their own are (…)
What Makes Qtrac the Best Queue Management System?
As much as consumer behavior, technology, and operational management have changed over the decades, some things have remained the same—notably, (…)
How Virtual Queuing Helps You Service Customers with Less Staff
Businesses continue to struggle with staffing their operations, and the dilemma is taking its toll on the customer experience. A (…)
How Virtual Queues Positively Impact Customer Behavior
Most customer-facing organizations design their operations to maximize positive customer behavior. Floor layouts may emphasize comfort and maneuverability so that (…)
6 Steps for Optimizing Your Organization’s Virtual Queue with System Data
Since the first cash register was invented in 18791, technology has played an integral role in how businesses operate more (…)