customer experience

As much as some people prefer human communication when interacting with a business, just about every consumer craves convenience and (…)

A study from the CMO Council, as reported by Inc.com, found that 47 percent of consumers will ditch a brand (…)

Long waits may be inevitable in healthcare, but that doesn’t mean patients are happy about the situation. A 2018 report (…)

As the COVID-19 pandemic begins to slowly wind down in the United States and other parts of the world, customer (…)