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Studies have proven that as wait time increases, customer satisfaction decreases.
6 Ways a Virtual Queue is Better than Getting in Line
No matter where you’re waiting, no matter how patient you are, eventually, standing in line can become annoying and frustrating. (…)
How to Leverage Virtual Queuing in Your Omni-Channel Marketing Plan
Your marketing plan no doubt recognizes the many ways in which your customers will find and engage with you. Well, (…)
Why Virtual Queuing May Be Brick-and-Mortar’s Best Defense
Crowded parking lots at malls, big box retailers, and downtown shopping areas prove that consumers still appreciate the in-person shopping (…)
How the Convergence of Digital and Physical Retail Impacts Your Queuing Strategy
Today’s standard is on-demand products and services – whenever and wherever. We rely heavily on the convenience and efficiency of (…)
What is Virtual Queuing?
Virtual Queuing uses technology to manage queues by placing customers into a “virtual” queue while waiting for service. Instead of waiting in (…)
5 Things to Keep in Mind When Switching to a Virtual Queue
More and more organizations are turning to virtual queues to better manage the wait for service in an increasingly digital (…)
#RelationshipGoals Show Your Customers Some Love with Mobile Queuing
Your relationships with your customers rely on your ability to meet their specific needs quickly. Recent Google research on mobile brand (…)
How to Ease Your Customers’ Transition to Virtual Queuing
Virtual queuing allows you to manage service queues and optimize customer flow while taking the “line” out of waiting. Customers register (…)
4 Ideal Use Cases for Virtual Queuing
One-size-fits-all may have some applications, but queue management certainly isn’t one. Single line queue? Automated call-forward queue? Virtual queue? With (…)