queuing system

If you run any type of government office, you know that efficiency is everything. No one likes waiting in lines, (…)

Student retention can be a challenge at colleges and universities. The COVID-19 pandemic raised the stakes. In a 2021 report, (…)

In 2019, Americans sent 2.1 trillion text messages from their wireless devices.1 That’s an astonishing number, and when you do (…)

To welcome walk-in customers or not to welcome walk-in customers—that is the question many appointment-based organizations face. Walk-in appointments can (…)

A study from the CMO Council, as reported by Inc.com, found that 47 percent of consumers will ditch a brand (…)

Long waits may be inevitable in healthcare, but that doesn’t mean patients are happy about the situation. A 2018 report (…)

In today’s economy, efficiency and experience are vital in appealing to new customers. Surprisingly, the way some emergency rooms market (…)

Businesses and other customer-serving organizations may not think much about their queueing systems. After all, if customers are ready to (…)