Telecom

Scheduling an appointment should be a revenue-driving action on the customer’s part. Someone calls you and books a time to (…)

Are long lines avoidable? Some businesses would answer no, even though there are proven strategies for minimizing customer wait times. (…)

Once upon a time—really, not that long ago—all toll road drivers had to stop at a booth to get a (…)

The term “virtual” is thrown around a lot and often implies something super high-tech—such as virtual reality, virtual private networks, (…)

With a little bit of light on the horizon that the COVID-19 pandemic might be winding down, Americans are ready (…)

As the COVID-19 pandemic begins to slowly wind down in the United States and other parts of the world, customer (…)

In today’s economy, efficiency and experience are vital in appealing to new customers. Surprisingly, the way some emergency rooms market (…)

The sight of a long line in your store or location could be seen as a sign of success. You (…)

Businesses and other customer-serving organizations may not think much about their queueing systems. After all, if customers are ready to (…)