Hospitality

Businesses and other customer-serving organizations may not think much about their queueing systems. After all, if customers are ready to (…)

When you are patiently waiting at a coffee shop for your morning latte, are you in a que line, a (…)

Limited or no-reservation seating is an increasingly popular way of managing the flow of restaurant guests. However, a notable challenge (…)

What does your checkout process look like? Do your customers currently wait in a physical line? If so, it may (…)

It’s a simple fact that happy customers will stick around longer than unhappy ones. What’s not so simple is cracking (…)