Qtrac for Retail Stores

Improving the Customer Experience with a Virtual Queue Management System

Self or Assisted Check-in

Check in using QR code, SMS, WhatsApp, on-site tablet or kiosk, Greeter and more.

No apps — Qtrac’s queue management system provides browser-based access for customers and staff.

Robust Employee Interface

View and Call from individual queues or all queues and route to the next employee available.

Prioritize, Requeue, Transfer, Edit, or Delete any customer or group.

Dynamic Digital Signage

Add transparency and manage expectations with digital queue displays.

Customize on-screen layouts, promotional messaging, queue info, and media.

“Awesome team and system!"

“The Qtrac team was incredible to work with – very engaging and interested in ensuring the system would meet our specific needs.

They are responsive and have a great solution. I would recommend Qtrac to anyone looking for a scheduling and queuing solution.”

— Mid-Market Retail Customer

Two-way communication

A human touch that boosts loyalty

Qtrac enables you to talk with your customers – before, during, and after their visit. Greet customers by name and communicate about their visit or wait status, then thank them for coming and request feedback.

Become a Leader in Customer Experience

ace logo2
esd logo2
sds logo2
uscellular logo2
lofthansa logo2
Experience Qtrac

Check out how customers are "checking-in"

It’s never been easier for customers to connect and engage. Experience Qtrac for yourself.

qr code retail demo

Try Me!

Pull out the camera on your phone and scan me! Or text your name to +1-818-717-7706.

virtually queue management

Customer loyalty starts with an exceptional customer experience.

Improve Service

Understand your customer’s needs before they even arrive for service, leading to faster service times and increased conversions.

Get Personal

Qtrac is always on, collecting data that can be used to provide a more relevant, personalized customer experience.

Increase Engagement

Omnichannel touchpoints enable you to reach customers wherever they are, at the moment of peak interest.

Grow Sales

Customers are free to shop in your store while waiting for service. And Qtrac’s Personal Wait Screen can serve up tailored, data-driven marketing.

Boost Loyalty

Qtrac elevates the customer experience, creating faster service times, happier customers, and improved net promoter scores.

Promote Safety

Control store occupancy while promoting more personalized service through appointments and pre-scheduled visits.

Get Started Today!

By continuing to browse this site, you accept the terms of our personal data privacy policy.