Qtrac for Retail Stores
Improving the Customer Experience with a Virtual Queue Management System
Self or Assisted Check-in
Check in using QR code, SMS, WhatsApp, on-site tablet or kiosk, Greeter and more.
No apps — Qtrac’s queue management system provides browser-based access for customers and staff.
Robust Employee Interface
View and Call from individual queues or all queues and route to the next employee available.
Prioritize, Requeue, Transfer, Edit, or Delete any customer or group.
Dynamic Digital Signage
Add transparency and manage expectations with digital queue displays.
Customize on-screen layouts, promotional messaging, queue info, and media.
“Awesome team and system!"
“The Qtrac team was incredible to work with – very engaging and interested in ensuring the system would meet our specific needs.
They are responsive and have a great solution. I would recommend Qtrac to anyone looking for a scheduling and queuing solution.”
— Mid-Market Retail Customer
A human touch that boosts loyalty
Qtrac enables you to talk with your customers – before, during, and after their visit. Greet customers by name and communicate about their visit or wait status, then thank them for coming and request feedback.
Become a Leader in Customer Experience
Check out how customers are "checking-in"
It’s never been easier for customers to connect and engage. Experience Qtrac for yourself.
Pull out the camera on your phone and scan me! Or text your name to +1-818-717-7706.
Customer loyalty starts with an exceptional customer experience.
Understand your customer’s needs before they even arrive for service, leading to faster service times and increased conversions.
Qtrac is always on, collecting data that can be used to provide a more relevant, personalized customer experience.
Omnichannel touchpoints enable you to reach customers wherever they are, at the moment of peak interest.
Customers are free to shop in your store while waiting for service. And Qtrac’s Personal Wait Screen can serve up tailored, data-driven marketing.
Qtrac elevates the customer experience, creating faster service times, happier customers, and improved net promoter scores.
Control store occupancy while promoting more personalized service through appointments and pre-scheduled visits.
ResourcesSee all resources
3 Ways Mobile Queuing Supports a More Personal Shopper Experience
When it comes to retail shoppers, there are times when they want to be in the driver’s seat, controlling their (…)
#RelationshipGoals Show Your Customers Some Love with Mobile Queuing
Your relationships with your customers rely on your ability to meet their specific needs quickly. Recent Google research on mobile brand (…)