In-Store and Curbside Pickup for COVID-19 and Beyond

How to create safe and effective customer engagements.

It is an understatement to say the COVID-19 pandemic has had a dramatic impact on the lives of consumers around the world. It has equally impacted how businesses operate and has heightened their responsibility in keeping customers and employees safe. Many believe the transformations we are experiencing in how consumers engage with retailers, grocers, restaurants, financial institutions, and businesses of all types will be changed forever.

In this guide, we look at two related trends that have risen in priority for businesses that provide goods to local customers: in-store and curbside pickup.

In the midst of a pandemic that some believe will last well into 2021, successful fulfillment of consumers’ e-commerce purchases will be paramount. There has perhaps never been a more important time for businesses to take a hard look at their strategies for in-store and curbside pickups.