Qtrac for Transportation

Enjoy the wait

Passenger Queue Management
and Appointment Scheduling

Create a safer, more streamlined passenger journey with engaging technology that elevates your service and ensures more travelers reach their final destination.

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Key Benefits

Transform the passenger experience.

Alleviate Passenger Anxiety

Virtually queuing travelers, while providing regular service updates as they wait comfortably, dramatically reduces anxiety. Relaxed travel is the key to a safe and expeditious journey.

Efficiently Resolve Passenger Needs

Timeliness is critical for safe and relaxed travel. Quickly understanding passenger needs in real-time, while they wait, will allow for faster resolutions so you can get them back on their way.

Create a Friendly Service Environment

Empowering staff with tools that proactively inform them of passenger needs, while simultaneously freeing passengers to choose how they wait, creates effective and enjoyable interactions.

Streamline the Passenger Journey

Delayed or disrupted journeys are unavoidable. Delivering world-class service, especially when passengers need it the most, is a critical point of differentiation.

Boost Loyalty

Getting more travelers to their destination, alleviating passenger anxiety when journeys are disrupted, and creating a more personalized, frictionless experience is the surest way to boost loyalty.

Please make your way to Gate C19 to prepare for boarding.
Use Cases

Qtrac improves service delivery throughout the passenger journey

  • Service Counters
  • Lounges
  • Airport Offices
  • Security Checkpoints
Passenger Experience:

Customer Service Centers

Flight delays and cancellations place a high burden on all airline customer service operations. Passengers in these situations are generally frustrated, stressed, tired, and wanting answers.

Customer service agents are equally pressed to find solutions to keep customers happy.

A major airline saw this universal challenge as a unique opportunity to improve their operations and deliver world-class service.

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Features

Flexible solutions to meet your business needs

Eliminate lines with Virtual Queuing

Easily manage passengers plus gain insights into their needs prior to serving them.

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Balance workload with Appointment Scheduling

Control and manage workload and occupancy to maximize efficiency.

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Engage and connect with Mobile Queuing

Communicate directly with passengers for the ultimate personalized experience.

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Gather insight with Reports and Analytics

Easily uncover data to create efficiencies and new opportunities for growth.

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Future-proof with an agile Tech Stack

Ensure security and scalability with Qtrac’s robust SaaS system architecture.

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Ensure success with world-class Support

Qtrac's dedicated team of experts ensure a successful project.

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Get rid of long lines with Virtual Queuing

Eliminate passenger frustration and improve brand loyalty.

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Skip the wait with Appointment Scheduling

Appointment reminders keep travelers on time and reduce no-shows.

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Enjoy the wait anywhere with Mobile Queuing

Wait-time notifications offer marketing and informational opportunities.

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Ready to get out of line with Virtual Queuing?

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