Transform Pharmacy Wait Time into a Revenue Opportunity
Turn Every Minute into a Marketing Moment
Pharmacies are struggling. Margins are shrinking, stores are closing, and customer experience is declining. But with Qtrac’s queue management, you can turn “waiting” into your pharmacy’s greatest asset.
Enhanced Customer Experience
Complete CX from check-in to pickup
Increased satisfactionImmediate RevenueGeneration
Convert waiting time to buying time
Increased revenue opportunityActionable First-PartyData
Insights that drive growth
Improved engagementCustomers check in via QR code, then leisurely shop until their turn
Engage your pharmacy customers with friendly, timely communication. Upsell and promote relevant products complementary to prescriptions.
Why is Everyone Standing Around?
Waiting in line at the pharmacy hasn’t changed much in decades. Some customers form queues to submit their prescriptions, others to consult with pharmacists or see on-site clinicians, and still others to pick up their meds. All of this waiting results in wasted time, especially when they could be browsing the aisles for items to increase basket size.
Find out how pharmacies are improving operational efficiency and their customer experience.
Read the articlePharmacy customer service excellence starts with exceptional personalization
Optimize Your Queue
Reduce abandonment rates Provide clear wait time expectations Triage customers with different priorities
Enhance CX
Reduce customer frustration Send text message updates Offer self-service alternatives
Streamline Operations
Optimize staff scheduling Analyze peak traffic times Increase frontline productivity
Generate Additional Revenue
Enable upsell and cross-sell opps Increase basket size Potential for retail media revenue
Manage Customer Appointments
Capture customer info ahead of time Reduce no-shows Send reminders
Monetize First-Party Data
Learn customers’ purchasing patterns Provide a tailored experience Discover insights that drive growth
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The Time for Pharmacies to Adapt Is Now
Seven thousand pharmacies have closed in the past six years. Amazon and Walmart are aggressively expanding their same-day delivery services. Traditional pharmacy models are obsolete. Ready to reimagine your pharmacy?
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