FEATURES

World-Class Support

From the moment you sign on the dotted line, Qtrac’s team of dedicated professionals become an extension of your company.

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Quality Service
“We have been very pleased with the quality of service we have received from Lavi since we began using your products and software several years ago.”
Tiphanie Watson, Brightridge

A commitment to excellence

Training, training, training

  • We invest dedicated resources to ensure everyone on your team understands how to use Qtrac prior, during, and long after going live.

Ongoing support

  • We’re here whenever you need us with live phone support and email helpdesk for 12 hours each day, and our 24/7 self-assisted, web help center.

Monthly analytics

  • You’ll receive monthly support analytics for: Support ticket categories, change orders, root causes, and recommendations for corrective actions.

Enterprise SLA’s

  • A dedicated support plan ensures proper escalation and response times to keep Qtrac and your business running smoothly. Qtrac’s current SLA success rate is greater than 95%.

Seamless updates

  • We’re constantly updating and improving the software. Monthly Release Notes keep you in the loop about new features and enhancements.

24/7 system monitoring

  • We monitor and measure application availability and uptime to guarantee 24/7 network access, signal strength, and system health.

Discover how Qtrac can help your business.

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A focus on training

Your front-line service team play a critical role in a successful program rollout. Afterall, if they don’t know how to use the software or it’s features, the customer experience is immediately impacted.

We invest the necessary time and human resources, always included free of charge, into every Qtrac implementation. And it has proven to be one of the most important factors in a successful rollout.

A team of experienced and savvy project managers, IT and support professionals, and marketing/creative team members ensure that training documentation, videos, and virtual presentations are available when needed. And all team members are available for support before, during, and after every implementation.

Success assured!

Exceeding Expectations
“The service we receive from Lavi Industries is consistently prompt, professional, and courteous and the product itself is very well polished.”
Katherine Griebe, Ann Arbor Animal Hospital
Helpdesk support

Live Phone Support

Available from 6:00am to 5:00pm Monday - Friday (Pacific Time)

Call 1.888.528.4872

Email Support

Available from 6:00am to 6:00pm Monday - Friday (Pacific Time)

Email Qtrac-support@lavi.com

Web Help Center

24/7 online, self-assisted support and troubleshooting instructions

Go To Help Center
Accommodating & Responsive
“We were given regular updates, testing opportunities, and training materials that we were able to give feedback on before deploying into the field. Their support team has been accommodating and responsive.”
Kurtis Brown, Charm Diamond Centres

Speak with a Qtrac team member.

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