Robots & Pencils: 40 Experts Share Their Digital Transformation Tips for 2022
Article Publish Date: Dec 21, 2021.
Planning your digital transformation strategy for 2022? We thought so. Therefore, we rounded up a bunch of experts to share their tips on digital transformation to shape your 2022 strategy.
Check out the tips and be ready to supercharge the processes and technologies at your company. Let’s dive in!
When beginning a digital transformation, a company needs to select technology that:
- Provides customers a personalized, frictionless way to wait for service, and a business platform for multi-channel, tailored engagement.
- Creates a more enjoyable environment for customers and employees to connect, by bringing easy-to-use technology in the store.
- Puts customers in charge of their wait time, increasing satisfaction, sales and boosting loyalty.
- Identifies customer needs prior to service. This will empower staff to be more productive and give better service.
- Delivers valuable insights such as peak traffic times, service times and provides opportunities for customer follow-up and upsells.”