< Back to News & Press

Qtrac Announces Enterprise-Level Implementation of Queue Management Technology at Liberty Puerto Rico and U.S. Virgin Islands

Article Publish Date: April 17, 2024

Qtrac®, a world-leading provider of virtual queue management and appointment scheduling systems, today announced an enterprise-level partnership with Liberty Latin America, a leading telecommunications company operating in more than 20 countries across Latin America and the Caribbean, for their operations in Puerto Rico and the U.S. Virgin Islands. This partnership marks an expansion of Qtrac’s presence in Latin America and within the telecommunications industry.

Qtrac has been implemented at 112 Liberty retail locations, including 37 stores, 42 authorized retailers and 35 kiosks. The technology will allow Liberty customers to make appointments, check in through their mobile phones, monitor their place in line and respond to surveys.

“Liberty came to us because they wanted to improve wait times, make in-person visits more enjoyable and better understand their customers’ needs,” said Qtrac CEO Yoni Lavi. “This enterprise adoption addresses all of that with advanced queue management and appointment scheduling tools, as well as the ability to collect actionable insights into the customer experience through advanced reporting and feedback.”

Liberty chose Qtrac for its ease of use, flexibility, advanced rules and reporting functions, and the overall completeness of the product. Because customers have the ability to monitor where they are in line, they will be able to manage their time and shop while they wait. Stores can also send customers promotions or real-time communications via the Qtrac technology.

Read More…

By continuing to browse this site, you accept the terms of our personal data privacy policy.