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PR Newswire: Qtrac Partners with Raydiant to Engage Customers in More Meaningful Interactions

Article Publish Date: July 6, 2023

Article Abstract:

Qtrac®, a world-leading provider of virtual queue management and appointment scheduling systems, today announced it is partnering with Raydiant, a provider of high-quality, customized digital media content experiences that engage the customers of some of the biggest names in retail, restaurants, banking, and more.

Like Qtrac, Raydiant offers a web-based platform that scales easily from one to 100,000 locations. The presence of the Qtrac application in Raydiant’s marketplace will draw clients to consider virtual queue management. At the same time, Qtrac can offer clients personalized and meaningful end-to-end content experiences that help foster higher customer engagement.

“Raydiant sought out Qtrac to provide its clients with the company’s virtual queueing, appointment scheduling and queue management software, utilizing Qtrac’s waiting area and mobile queuing monitors to deliver its content,” said Bobby Marhamat, CEO of Raydiant. “We partnered with Qtrac because of the breadth and depth of their platform. This partnership is another step in helping our customers use data to create amazing experiences.”

Already, one of the largest banks in Jamaica has become the first joint customer to result from this partnership.

Customers have the option to check in remotely or on-site but choose how and where they wait for service. Based on their interactions with the queuing solution software, customers will engage with highly personalized offers, promotions, and more while they wait for service, creating positive experiences that can retain customers and increase how much they buy.

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