PR Newswire: Qtrac Partners With Mint Group To Provide End-to-End Customer Experience Solutions
Article Publish Date: November 28, 2023
QtracⓇ, a world-leading provider of virtual queue management and appointment scheduling systems, today announced that it has entered into a partnership with Mint Group, an Azure IT solution provider with a well-established market presence in international markets, and a significant presence in South Africa.
The partnership stems from a shared vision for revolutionizing customer experience through the seamless integration of Qtrac’s cutting-edge queue management systems with Mint Group’s robust Azure IT solutions. The companies plan to target industries in the South African market that have high foot traffic and customer interaction, including retail, health care, telecom, banking and public services.
The partnership stems from a shared vision for revolutionizing customer experience.
“We are excited to partner with Qtrac to expand our reach and deliver best-in-class queue management solutions to our customers,” Carel du Toit, CEO of Mint Group, said. “This partnership will help us to further our mission of providing innovative solutions that improve the customer experience and make businesses more efficient.”
The partnership expands Qtrac’s global reach and opens the door to the development of new, customized solutions that reduce customer wait times, increase transaction speeds, optimize staff allocation, automate messaging announcements and provide data-driven insights into customer behaviors and service efficiency.