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Hotel Online: Special Needs or Common Requests: How Virtual Queuing Improves the Guest Experience

Article Publish Date: August 2, 2022

Article Abstract:

Hotels go to great lengths to accommodate guests with special needs. During the reservation process, guests are asked about concerns such as wheelchair accessibility or a crib so that people have the amenities they need when they arrive. A quality hotel will do everything it can to ensure these guests’ additional needs are met.

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