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Airport Business Magazine: Virtual Queuing and the Future — and Present — of the Airport Customer Experience

Article Publish Date: May 19, 2022

Article Abstract:

Virtual queuing technology offers a next-level advancement in improving the customer experience. And perhaps no experience in the airport is more dreaded than the security checkpoint. Solving long waits and annoying bottlenecks at checkpoints might be the holy grail of optimizing the traveler’s journey to their flight. Digital queue management is getting closer to making that solution a reality.

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