AFIMSC Comptroller App Gives Time Back to Airmen, Guardians
JOINT BASE SAN ANTONIO-LACKLAND, Texas – The Air Force Installation and Mission Support Center’s Financial Management Directorate has a new app that’s saving comptroller customers time and eliminating the frustration of sitting in waiting areas for appointments.
Called Qtrac, the customer appointment scheduling, queuing and reporting tool was implemented as a pilot program at six comptroller squadrons in October 2023. Since then, more than 32,000 customers with finance needs have used the platform.
“It gives customers the flexibility to schedule virtual or in-person appointments with comptroller squadron personnel from home or work by using an online web-based application,” he said. “An available cellphone app allows customers to scan QR codes at multiple locations across an installation to schedule an appointment.”
Real-time updates on wait times also help customers better manage their time. They can log in and monitor the queue from anywhere.
“The importance of having virtual queuing systems in line with mission readiness is evident in QTrac’s ability to reduce and oftentimes eliminate physical wait times by letting customers know when they should proceed to their finance appointment,” Schmidbauer said.
Lt. Col. Charlton Freeman, 633rd Comptroller Squadron commander at Joint Base Langley-Eustis, Virginia, said the program has streamlined customer-service operations and impressed his higher headquarters commander