Qtrac Solution Spotlight: Casino Gaming
Long waits within busy casinos and game rooms can quickly create a frustrating experience for both customers and employees.
As popular tables attract concentrated crowds of gamers all ready to put their money down now, queue management challenges can affect the timely turnover at the table creating dissatisfied customers, productivity hang-ups, and an inefficient overall use of employee and management resources.
Virtual queuing can level up this experience through a simple, streamlined process that eliminates crowds, improves the quality of service provided, and reduces the costs associated with managing large crowds. Let’s take a closer look at why virtual queuing is a game changer for casinos and game rooms:
- VIRTUAL QUEUING INCREASES CUSTOMER PERSONALIZATION
- VIRTUAL QUEUING REDUCES WALK-AWAYS
- VIRTUAL QUEUING MONITORS THE WAIT IN REAL TIME
- VIRTUAL QUEUING INCREASES ROI
Waiting for a table game can be a drag on your customers’ experience. But with Qtrac VR, customers can wait for an open table almost anywhere, like the casino, bar, or restaurant.
When their spot opens up, they’re notified via text or digital signage. It’s a win-win scenario with maximum payouts, reducing perceived wait times for customers and increasing profits for business. And because it’s cloud-based software, investment is minimal and implementation is easy, maximizing ROI.