C&W Communications Chooses Qtrac

C&W Communications is one of the leading telecommunications providers across the Caribbean and Latin America. In this short interview, Sherie Forden from C&W joins us to discuss her goals of bringing customers the best possible experience. Those goals included providing customers with the best queuing technology out there and Qtrac met those high standards.

Watch the video above to hear some of the challenges C&W brought us like dealing with multiple languages or getting staff up to speed on the technology. Qtrac managed these challenges with easy-to-implement solutions and has earned high praise from Sherie since its implementation. As she puts it, “It’s like having a friend waiting in line for you.”

If you are considering making the switch to virtual queuing and have any concerns, this interview will put them all to rest.