Understand Customers
Deep insights, better service
Collect a trove of information to serve your customers remarkably better
By adding themselves to a virtual queue, your customers leave a trail of breadcrumbs that allow you to better understand their needs, wants, and preferences.
Connect with customers on a personal level.
Target the Wait Screen
- Once your customer checks in, send them tailored ads on their wait screen—and in turn, grow your sales.
Speak Their Language
- Communicate with customers in their language of choice—and automatically route them to a team member who speaks the same.
Access Real-time Analytics
- View data in the moment to pinpoint how to improve service on the spot and flag any long wait times.
Alert Your Team
- With real-time alerts, your team can resolve conflicts before they begin, while recognizing opportunities to upsell.
Prioritize Discreetly
- Flag VIPs or customers needing special assistance when they arrive so they receive appropriate service 100% of the time.
Get Personal
- Call customers by name and equip your employees with usable data to provide more relevant and streamlined service.
80% of consumers are more likely to make a purchase when offered personalized experiences
Top Benefits of Virtual Queuing Systems
Virtual queue management systems create better customer experiences and more efficient operations, but those aren’t the only benefits.
When you equip your team with comprehensive customer insights to provide faster, streamlined service, you reap rewards: higher sales, lower operational costs, increased brand loyalty—and more.
Read moreUse Qtrac’s data to create memorable service.
- Send targeted ads and links while customers wait
- Treat every customer like a VIP
- Easily view wait times in the moment
- Flag VIPs so staff is well-informed
- Learn who stays in the queue and who leaves
- Ask customers to complete satisfaction surveys
- Build historical data for use in future visits
Understand what customers want and how to give it to them.
Personalize the journey with Virtual Queuing
Easily manage visitors plus gain insights into their needs prior to serving them.
Learn about virtual queuing
Anticipate needs with Appointment Scheduling
Understand customer needs prior to serving them.
Discover Qtrac appointment scheduling
Engage and connect with Mobile Queuing
Communicate directly with customers for the ultimate personalized experience.
View Qtrac mobile queuing
Add convenience with Appointment Scheduling
No fuss, no wait. Just great service.
Discover Qtrac appointment scheduling
Empower your customers with Mobile Queuing
Communicate with the business before and after service.
View Qtrac mobile queuingData you can use right now
- Provide front line staff with relevant customer data—such as name, reason of visit, and wait time—to create a more personalized experience.
- Highlight wait times in different colors to quickly recognize unexpectedly long waits, and respond in the moment.
- Indicate VIPs and customers with disabilities to know who may need extra assistance.
- Use pop-up alerts to notify your team of incoming texts from customers.