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Qtrac is a cloud-based, brick-and-mortar experience platform that streamlines customer experiences, empowers associates, and elevates enterprise intelligence using curated data and deep insights.
- Drive profitability and increase your associates’ productivity
- Improve customer engagement and nurture retention
- Gain meaningful insights about customer behavior
- Enable 24/7 appointment booking and email/SMS notifications
- Deliver a personalized queue management experience
Optimize the customer experience with real-time data.
Qtrac software gathers meaningful insights about who your customers are, how they interact with your brand, and what drives their purchasing behavior.
Our clients then use these data points to:
Improve location performance.
Streamline and personalize customer experiences.
Increase associate productivity and engagement.
Heighten operational knowledge and insights.
Learn why both small businesses and the largest enterprise companies choose Qtrac for their virtual queue management system.
Deliver an improved brick-and-mortar experience ... anywhere.
It’s no secret that customers hate to wait. Virtual queuing alleviates customer pain points and transforms the customer service experience. By personalizing engagement from arrival to exit, you put customers back in charge, increasing satisfaction and boosting brand loyalty. Plus, with enhanced capabilities and streamlined automation, you empower your associates with the tools they need to serve customers, which leads to long-term customer loyalty.
Brick-and-mortar modernization, built on insights at your fingertips.
Eliminate lines and crowds with Virtual Queuing
Easily manage visitors plus gain insights into their needs prior to serving them.
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Manage capacity with Appointment Scheduling
Control and manage workload and occupancy to maximize efficiency.
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Gather insight with Reporting and Analytics
Easily uncover data to create efficiencies and new opportunities for growth.
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Get rid of long lines with Virtual Queuing
Eliminate customer frustration and improve brand loyalty.
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Skip the wait with Appointment Scheduling
Appointment reminders keep customers on time and reduce no-shows.
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Enjoy the wait anywhere with Mobile Queuing
Wait-time notifications offer marketing and advertising opportunities.
Learn moreWe deliver world-class support.
From the moment you sign on the dotted line, Qtrac’s team of dedicated professionals becomes an extension of your company.
30% decrease in wait time
40% decrease in abandonment rate
RETAIL
Increase your buyers’ engagement and drive sales with a streamlined shopping experience.
Learn moreTELECOMMUNICATIONS
Reach customers across sales channels with personalized and expedited communications.
Learn moreBANKING
Transform personal banking, business banking, and teller services with accelerated customer care.
Learn moreGOVERNMENT
Improve service delivery for staff and visitors alike at in-person agencies throughout the public sector.
Learn moreInsights tailored to your industry
Discover why many businesses today are trading in the “stand-in-line” model for virtual queuing and the insights this technology provides.