Seamless Experiences.
Better Outcomes.


Ta da! You're added to the queue. Track your wait here.

Avatar Customer Queue
Call Next

Sara Birch


Thanks, Sara! You’re checked in. We’ll be out shortly.


Qtrac is a cloud-based, brick-and-mortar experience platform that streamlines customer experiences, empowers associates, and elevates enterprise intelligence using curated data and deep insights.

  • Drive profitability and increase your associates’ productivity
  • Improve customer engagement and nurture retention
  • Gain meaningful insights about customer behavior
  • Enable 24/7 appointment booking and email/SMS notifications
  • Deliver a personalized queue management experience
Why Qtrac? Watch now

Optimize the customer experience with real-time data.

Qtrac software gathers meaningful insights about who your customers are, how they interact with your brand, and what drives their purchasing behavior.

Our clients then use these data points to:

  • Improve location performance.

  • Streamline and personalize customer experiences.

  • Increase associate productivity and engagement.

  • Heighten operational knowledge and insights.

Learn why both small businesses and the largest enterprise companies choose Qtrac for their virtual queue management system.

See the Qtrac difference
US Air Force
Scotiabank logo wordmark
Logo USCellular
Kenton County KY
Thanks for checking in! We'll text you when it's your turn.

Deliver an improved brick-and-mortar experience ... anywhere.

It’s no secret that customers hate to wait. Virtual queuing alleviates customer pain points and transforms the customer service experience. By personalizing engagement from arrival to exit, you put customers back in charge, increasing satisfaction and boosting brand loyalty. Plus, with enhanced capabilities and streamlined automation, you empower your associates with the tools they need to serve customers, which leads to long-term customer loyalty.

Demo QR Code Retail

Try Me!

Scan this code to see Qtrac in action (touch, on mobile) .


Brick-and-mortar modernization, built on insights at your fingertips.

Demo QR Code Retail

Eliminate lines and crowds with Virtual Queuing

Easily manage visitors plus gain insights into their needs prior to serving them.

Learn more
Demo QR Code Retail

Manage capacity with Appointment Scheduling

Control and manage workload and occupancy to maximize efficiency.

Learn more
Demo QR Code Retail

Gather insight with Reporting and Analytics

Easily uncover data to create efficiencies and new opportunities for growth.

Learn more
Demo QR Code Retail

Contextualize real-time marketing

Understand your customers’ purchasing behavior and deliver personalized support.

Learn more
Demo QR Code Retail

Deploy an enterprise-level tech stack

Leverage robust APIs to ensure privacy, security, and accessibility.

Learn more
Demo QR Code Retail

Get rid of long lines with Virtual Queuing

Eliminate customer frustration and improve brand loyalty.

Learn more
Demo QR Code Retail

Skip the wait with Appointment Scheduling

Appointment reminders keep customers on time and reduce no-shows.

Learn more
Demo QR Code Retail

Enjoy the wait anywhere with Mobile Queuing

Wait-time notifications offer marketing and advertising opportunities.

Learn more
“Qtrac worked closely with us to provide a product tailored to the needs of our brick-and-mortar stores.”
Kurtis Brown, Operations Coordinator, CJ Ltd.

We deliver world-class support.

From the moment you sign on the dotted line, Qtrac’s team of dedicated professionals becomes an extension of your company.

30% decrease in wait time

40% decrease in abandonment rate

Visit the Qtrac Help Center


Increase your buyers’ engagement and drive sales with a streamlined shopping experience.

Learn more


Reach customers across sales channels with personalized and expedited communications.

Learn more


Transform personal banking, business banking, and teller services with accelerated customer care.

Learn more


Improve service delivery for staff and visitors alike at in-person agencies throughout the public sector.

Learn more

Insights tailored to your industry

Discover why many businesses today are trading in the “stand-in-line” model for virtual queuing and the insights this technology provides.

Ready to deliver customer delight with data?

Let's get started
By continuing to browse this site, you accept the terms of our personal data privacy policy.